samfromzaf
Level 1 (4 points)

Q: I sent a mail with attachments to a pc laptop. the mail did not display correctly and the text body disappeared.

I sent a very comprehensive mail to a recipient that opened the mail with a PC based mail program. The first line of text only was displayed and all the attachments that where in the body of the mail went to the attachment window and the rest of the text disappeared completely. This has cost me aloof money and I am furious. Please can someone resolve this? I have screen grabs of my mail which looks completely different to the mail that was received on the other side. Vital information was missing.

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Oct 15, 2016 12:13 PM

by ChitlinsCC,Solvedanswer
ChitlinsCC ChitlinsCC
Level 6 (8,172 points)
Notebooks
A:

I am stickin' to my story = recipient's provider or client

It is even more likely that the content of rate card, images, etc. was flagged as SPAM-ish

You need to get your client to open their kimono about the "general" details on the two items above

LIKE

@GMail.com & Mozilla Thunderbird 45.4.0 / Windoze 10

you already KNOW the email provider = tell that

Posted on Oct 15, 2016 3:21 PM

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samfromzaf

Q: I sent a mail with attachments to a pc laptop. the mail did not display correctly and the text body disappeared.

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  • Helpful answers

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Oct 15, 2016 12:59 PM in response to samfromzaf
    Level 6 (8,172 points)
    Notebooks
    Oct 15, 2016 12:59 PM in response to samfromzaf

    I am inclined to cast blame on your recipient's Mail client OR his email service provider's security filters

    My reasoning is that their provider gets it first in the transmission - where their anti-SPAM strategy can do any number of things, but most likely would mark it AS SPAM and stick it in an IMAP folder for Junk

    My Mail client on Windows 10 is Mozilla Thunderbird which also as fairly robust security - even for "trusted" senders it sometimes "blocks" content and then Barks about it (there is a BUTTON that has a menu of various "allow" options)

    Attachments are "old school" culprits for containing malware, so some level of sandboxing of ANY attachment might not be a bad idea - and your report multiple attachments!

     

    Without knowing the recipient's email provider and their Mail client software (and version), I can't give any more than this explanation of possible things to look at

     

    You didn't mention anything in the email about a Nigerian Prince or  Spanish_Prisoner did you?

  • by samfromzaf,

    samfromzaf samfromzaf Oct 15, 2016 1:19 PM in response to ChitlinsCC
    Level 1 (4 points)
    Oct 15, 2016 1:19 PM in response to ChitlinsCC

    no mention about Nigerian princes or spanish prisoners, well, not this time...just my actual rates, which where not included in a budget due to the text body vanishing.

    here is the mail from their computer:

    Screenshot PIA.png

    only the first line appeared and then the attachments...nothing else!

  • by ChitlinsCC,Solvedanswer

    ChitlinsCC ChitlinsCC Oct 15, 2016 3:21 PM in response to samfromzaf
    Level 6 (8,172 points)
    Notebooks
    Oct 15, 2016 3:21 PM in response to samfromzaf

    I am stickin' to my story = recipient's provider or client

    It is even more likely that the content of rate card, images, etc. was flagged as SPAM-ish

    You need to get your client to open their kimono about the "general" details on the two items above

    LIKE

    @GMail.com & Mozilla Thunderbird 45.4.0 / Windoze 10

    you already KNOW the email provider = tell that

  • by turingtest2,

    turingtest2 turingtest2 Oct 15, 2016 3:38 PM in response to samfromzaf
    Level 10 (88,076 points)
    Apple TV
    Oct 15, 2016 3:38 PM in response to samfromzaf

    Did your sent message actually include all of those 12 attachments with those names, or was it based on some form of html template that was been broken en route?

     

    tt2