tchasit

Level 1 (8 points)

Apple Music

Q: Help I cannot sync my Iphone 7 w/my mac it recognizes old iphone 6s

I cannot sync my iphone 7 with my mac. the os is up to date and itunes is up todate

operating sys. 10.6.8

Posted on Oct 15, 2016 2:23 PM

I have this question too

Q: Help I cannot sync my Iphone 7 w/my mac it recognizes old iphone 6s

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Helpful answers

by Allen A,

Allen A Oct 16, 2016 5:21 PM in response to tchasit
Community Specialists

Oct 16, 2016 5:21 PM in response to tchasit

Hi tchasit,

Thanks for using the Apple Support Communities. Sorry to hear that you are having these issues with your iPhone 7. It's a bit unclear exactly what you are seeing, but if your new iPhone 7 doesn't appear to be recognized by iTunes, you may find the troubleshooting steps outlined in the following article helpful:

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

Regards.
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