Q: Using terminal
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Oct 16, 2016 4:15 PMby Eric Root,HelpfulAre you experiencing any computer problems?
Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
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Oct 16, 2016 2:37 PMby I Salbar,Hi Eric....
Thanks for the quick response, at the moment i can't really tell if theres any problem,since I've upgraded to an SSD and 16 GB Ram my machine runs very fast,the reason why I've upgraded was the lack of speed beach balling and very high cpu usage by Kernel task Window Server and a few others,in the end the most reasonable solution for me was that i also had not enough RAM.
Like i said in the first post i started out getting into Terminal executing a few of the simpler sudo cmds and stumbled upon these jobs.
Heres the report from Etre Check.
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-16 23:16:39
Download EtreCheck from https://etrecheck.com
Runtime 2:07
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 417
Intel HD Graphics 4000
Color LCD 1280 x 800
OS X Yosemite 10.10.5 (14F1912) - Time since boot: about 30 days
Samsung SSD 850 EVO 1TB disk0 : (1 TB) (Solid State - TRIM: No)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Solid State Drive (disk2) / [Startup]: 998.97 GB (670.79 GB free)
Core Storage: disk0s2 999.35 GB Online
SanDisk Ultra II 480GB disk1 : (480,1 GB) (Solid State - TRIM: No)
EFI (disk1s1) <not mounted> : 210 MB
Additional Storage SSD (disk1s2) /Volumes/Additional Storage SSD : 479.76 GB (479.31 GB free)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (2.0b2 - SDK 10.10 - 2016-09-15) [Support]
/System/Library/Extensions
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6 - 2016-09-15) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4 - 2013-02-01) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1 - 2013-02-01) [Support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6 - 2013-02-01) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4 - 2013-02-01) [Support]
[not loaded] 5 Apple tasks
[loaded] 135 Apple tasks
[running] 65 Apple tasks
[killed] 7 Apple tasks
7 processes killed due to insufficient RAM
[not loaded] 45 Apple tasks
[loaded] 129 Apple tasks
[running] 85 Apple tasks
[killed] 4 Apple tasks
4 processes killed due to insufficient RAM
[loaded] com.google.keystone.agent.plist (2016-07-13) [Support]
[not loaded] com.teamviewer.teamviewer.plist (2016-09-27) [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-09-27) [Support]
[loaded] PACESupport.plist (2012-07-11) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]
[running] com.paceap.eden.licensed.plist (2013-08-15) [Support]
[loaded] com.nchsoftware.soundtap.schedule.LikeSurvey.plist (2014-08-20) [Support]
[loaded] com.nchsoftware.wavepad.schedule.LikeSurvey.plist (2014-08-20) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
QuickTime Plugin: 7.7.3 (2016-09-02)
JavaAppletPlugin: 15.0.0 - SDK 10.10 (2014-12-30) Check version
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-03-23) [Support]
Default Browser: 600 - SDK 10.10 (2015-07-17)
3rd Party Preference Panes: ⓘ
None
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Solid State Drive: Disk size: 998.97 GB Disk used: 328.18 GB
Destinations:
Mc Back up [Local]
Total size: 999.83 GB
Total number of backups: 3
Oldest backup: 12.05.16 20:11
Last backup: 18.05.16 16:10
Size of backup disk: Adequate
Backup size 999.83 GB > (Disk used 328.18 GB X 3)
93% com.apple.WebKit.WebContent(2)
4% WindowServer
2% fontd
2% Safari
1% com.apple.WebKit.Networking
1.30 GB kernel_task
524 MB softwareupdated
377 MB com.apple.WebKit.WebContent(2)
246 MB mds_stores
147 MB Finder
Virtual Memory Information: ⓘ
8.34 GB Free RAM
7.66 GB Used RAM (2.34 GB Cached)
9 MB Swap Used
Oct 15, 2016, 02:44:37 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-15-024437_[ redacted].cpu_resource.diag [Details]
/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
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Oct 16, 2016 4:13 PMby Drew Reece,HelpfulWhat is you actual aim here?
If you want to remove the 'hotspot shield' your safest option is to find the original vendor's instructions for uninstalling. https://support.hotspotshield.com/hc/en-us/articles/204905470
Failing that you may be able to 'File > Show files…' when running the original installer (assuming it had one) - which can indicate some files which need removing.
Simply deleting a few files in the hope that it uninstalls software is misguided, you need to be thorough otherwise issues will keep coming back or may get worse.
Your uptime is listed as 30 days - consider a reboot BEFORE you begin 'troubleshooting' launch daemons.
I strongly suggest you think twice about poking around with Terminal & assuming everything you don't understand or don't recognise is bad & should be removed. e.g. cron is part of the OS, as is cups, ntp and postfix.
Pace is part of a third party DRM system for certain software - you won't be able to use certain apps if you remove that or stop the services it uses.
Personally I'd update or remove soundflower & teamviewer if they are not required (again via the developers own instructions).
I'm also unclear on what these are…
[loaded] com.nchsoftware.soundtap.schedule.LikeSurvey.plist (2014-08-20) [Support]
[loaded] com.nchsoftware.wavepad.schedule.LikeSurvey.plist (2014-08-20) [Support]
They look like adware/ junk to me? Do you know what they are?
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Oct 16, 2016 4:15 PMby I Salbar,Sorry for being unclear,my aim was to find out what these jobs where for,i understand that messing around with Terminal can be very dangerous,i did uninstall hotspot a while ago.The last two ones are ok they are from a music software I'm using.I was just wondering why i still have something from Hotspot Shield on my Machine even though i did uninstall.
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Oct 16, 2016 4:55 PMby Drew Reece,You uninstalled via the developers guidelines?
In theory any launchd jobs should be stopped & unloaded by an uninstaller, however it's possible that the plist was simply deleted but the task was not stopped. Rebooting should cause that job to fail & be unloaded. Check again after a restart.
Please be aware that launchd jobs may be started on demand, so you may see jobs listed but are not currently in use. Reading the output is the key to know what is active/ loaded etc.
As always the manual can help…
Or ask if you are unsure.
FWIW ntp is for 'network time protocol' & postfix is related to mail - I'm unclear it if it is normal or required on OS X, I believe it handles mail on the local system e.g. when cron or other *nix tools has to send errors via mail.
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Oct 17, 2016 5:33 PMby I Salbar,Yeah,theres acually a whole discussion on the forum here even though its from 2011 about that Programm,im not the only one who cant get it from his machine...well at least not completely ,thanks so much for the help,meanwhile another issue popped up,are you familiar with the problem osx only booting halfway im in Recovery mode right now safe mode only boots up halfway..i was trying to reinstall osx but the procces just stoped about 30 min before it was done,is there maybe something i can find out or look for in verbose mode.
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Oct 17, 2016 6:09 PMby Drew Reece,The OS will fail to startup when essential files are missing or damaged - have you altered anything that you shouldn't have e.g. altered permissions, edited system files, deleted files you are not sure about?
If you have done any of the above then I suggest you restore from a backup if you have one, otherwise make a backup and reinstall OS X from recovery mode (do not erase). Ask if you need help backing up to a bootable disk - it's the only way to protect the data you have on disk. Reinstalling OS X should only re-write system files, however I recommend a backup in case anything goes wrong.
You can also try booting in verbose mode, however that is complex to debug & may simply cause you to spend days researching what each message means & which ones may be normal.
There are many potential reasons for failure to boot normally and can be tough to diagnose.
Another option is to install OS X to another disk (possibly a USB external disk) to confirm your hardware is not failing or damaged, I suspect you may have simply removed the wrong things when trying to clean up so the hardware may be OK. Be sure to disconnect all third party hardware like non-Apple keyboards or mice, disks etc when testing.
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Oct 18, 2016 6:01 AMby I Salbar,Yes i moved teamviewer files to the trash a remote control app wich a service employe of my internet provider had to use to set up my home network he sugested me to delete the app after the set up,and i removed one job in terminal via a sudo cmd it was the one from ajaxserver.com(hotspotshield)the vpn trough the sugestion of one here in the discussions,maybe that pulled the trigger on it!? .
I tried to reinstall via internet twice but it symply shuts down the process with no message whatsoever,when i try to back up the same 60... prcent closes the process and tells no back up files on my external drive,ive installed osx from a bootable usb on my machine about 2 months ago after the upgrade.what about the logic board could there be something wrong with that ?
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Oct 18, 2016 8:16 AMby Drew Reece,How are you connecting to the internet to perform a reinstall?
Wifi can be unstable, use ethernet if possible. It is not clear what stage you get to, so I really can't offer any thing else on that.
The logic board, RAM, hard disk or any of the other hardware can cause a boot failure. In your case I have to consider that it was fine for 30 days - then you tried to clean up some files & now it fails to startup. I think that hardware rarely fails overnight but it is a slim possibility.
Try using the bootable USB installer.
You can also test the hardware via Apple hardware test…
Using Apple Hardware Test - Apple Support
However I suspect that the hardware could be OK.
I'm still not clear if you have an actual backup, if so what kind?
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Oct 18, 2016 9:47 AMby Drew Reece,If you have a bootable drive can't you try using that to startup the Mac?
Boot holding 'alt' (or 'option' on some models) at startup, select the external disk &see if the Mac boots OK. If that runs you can assume the issues are part of the install disk or possibly the Mac's HD could be damaged or failing.
Disk Utility can be used to 'restore' an os to another disk. It won't work for Time Machine backups though - you need to reinstall & then select do a restore via migration or setup assistant after installation is completed.
