Q: Missing photos/videos on iCloud

On my iPhone 5 it says I have 2,375 pictures and videos but right after I back up my phone iCloud only says I have 1,407 photos and videos stored? I looked a little harder and it has the correct dates of which all my photos were taken between but its missing a lot in between. Same with my videos. I just started using iCloud so I'm curious if maybe I'm doing it wrong? Help me!

iPhone 5, iOS 10.0.2, im using iCloud on my laptop

Posted on Oct 15, 2016 10:33 PM

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Q: Missing photos/videos on iCloud

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by zinacef,

zinacef Oct 15, 2016 10:55 PM in response to vth25
Level 5 (5,471 points)

Applications

Oct 15, 2016 10:55 PM in response to vth25

Try toggling iCloud Photo Library on/off to see if that might help it upload the missing ones.
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by Eric Root,

Eric Root Oct 16, 2016 1:15 PM in response to vth25
Level 9 (74,022 points)

iTunes

Oct 16, 2016 1:15 PM in response to vth25

Have you tried signing out of iCloud and then sign back in?
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by vth25,

vth25 Oct 17, 2016 2:36 PM in response to Eric Root
Level 1 (6 points)

iCloud

Oct 17, 2016 2:36 PM in response to Eric Root

Yes, still the same :/
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by vth25,

vth25 Oct 17, 2016 3:11 PM in response to Eric Root
Level 1 (6 points)

iCloud

Oct 17, 2016 3:11 PM in response to Eric Root

I tried just now. No luck :/
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by vth25,

vth25 Oct 17, 2016 3:13 PM in response to zinacef
Level 1 (6 points)

iCloud

Oct 17, 2016 3:13 PM in response to zinacef

yes, no luck!
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by zinacef,

zinacef Oct 17, 2016 3:13 PM in response to vth25
Level 5 (5,471 points)

Applications

Oct 17, 2016 3:13 PM in response to vth25

Possible next step -- Contact - Official Apple Support
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by LACAllen,

LACAllen Oct 17, 2016 10:16 PM in response to vth25
Level 5 (5,566 points)

iCloud

Oct 17, 2016 10:16 PM in response to vth25

If you have the iCloud Photo Library enabled, there are no photos in your backups.

Are you syncing your photos with iCloud Photo Library? That is settings > iCloud > Photos > Photo Library enabled?

iCloud will not store them twice... once in the library, once in a backup. It's one or the other.
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Q: Missing photos/videos on iCloud

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by zinacef,

by Eric Root,

by vth25,

by vth25,

by vth25,

by zinacef,

by LACAllen,

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