Q: ITunes could not connect to the iPhone “Golnar Scott’s iPhone” because an invalid response was received from the ... more
-
Oct 20, 2016 8:00 AMby ChrisJ4203,You're welcome. However, before you go off on anyone else here, whom are all volunteers, check back on your attitude. It took multiple requests before you finally decided to provide the answers necessary to verify your problem. It could have been done in a couple of responses if you had supplied the answers requested. Either way, it is done, and you have your answer. Believe me, those of us that responded to your problem have been around a long time and have helped thousands here, but because of this forum format, you have to provide as much information as you can for anyone to diagnose your problem.
-
Oct 20, 2016 1:15 PMby Golnar.S,Hello,
Here we go again...."You are welcome"
It appears there is a mis-understanding here.
First I did post my answers to everyone's questions the first time and the second time. Then on third time when I was asked again the same questions, I was perplexed and did a copy and paste from previous answers that I posted and sent it again....When I went back to look at it the previous answers they were not there anymore and I could not find the links. What happened? I do not know and could not find them again but I am telling you exactly what happened.
It appeared to everyone that I did not respond to questions property. In my eyes it appeared I have been answering the same question over and over again.
Second, I do not have an attitude and it is not that I finally "decided" to answer your questions sir. I do not understand why there is such an arrogance here about what you all do. I have said thank you and appreciated your feedback and will not accept to be put down and belittled disrespectfully by your colleague . I even went to the apples store to get help! So although your time as volunteers are respected but please do not assume about my decision or my attitude.
Lastly, Thank you and have a nice day. Never again I will ask a question from the forum.
-
Oct 20, 2016 8:31 PMby gail from maine,If you read through this thread from beginning to end with what is there now, how else would you expect us to respond? I specified what version you needed for both iTunes and for the OS X, and asked if you were running those versions and you replied that you were up to date.
Limnos and Chris also asked the same question and you replied you were up to date.
It wasn't until after several queries that you provided the answers and stated you would give it to us once again even though in the posts that are showing now, you had not provided that info until that very moment.
Now if you had provided exactly that info several times before, and those posts were somehow mysteriously deleted, then how would we know that? We knew exactly what you see on the thread.
Since you don't really seem to want to work with a sense of camaraderie here, nor to appreciate that we are all just trying to help with what appears to be very little information, it may be better that you seek help elsewhere.
Best of luck,
GB
-
Oct 20, 2016 10:14 PMby Golnar.S,GB,
Yes I replied they were up to date because I updated them first and then made sure about what I needed to do and followed up and then replied with confidence. I double checked, The computer showed the most updated version and I copied it and wrote back exactly to be sure my response was correct to everyone who inquired.
Apparently and from what I understand there is more updated version on the mac that i can not update due to the age of my MAC. I wrote back it was updated because the computer showed the most updated. What I did not know was the age of my computer would effect the updated version.
Another judgment and assumption you made on your new note is you think I do not want to work a sense of camaraderie? This is after your previous abrupt email to me. Did you really think I would ask you for help after all this time wasting drama over one simple question? I was accused, belittled and judged, and my valuable time was completely wasted. It is interesting to see how you changed your tone in your new email.
Frankly dear, It does not matter how you are volunteering your time to help others... If you do not have the professionalism to respond or have the "sense of camaraderie" as you said to do the job you actually "volunteered" for, you are the one who should seek jobs else where. Thank you,
-
Oct 20, 2016 10:29 PMby gail from maine,No, sorry. But you were very specifically asked about version numbers being run, and you were specifically provided with the version numbers that you needed.
Replying that you are up to date is a relative term and not the specific response that we all asked for several times. The reason why we ask for specific information is to avoid the very kind of confusion that was caused by your thinking that being "up to date" is the same thing as running the latest versions of iTunes and OS x that we were asking about. You are up to date, and therefore running the most current versions for your configuration, but you are not running the latest version of these products which is what we were specifically trying to find out.
So, when a generic answer that everything is "up to date" is repeated, and the specific questions we are asking are not responded to, it causes frustration all around.
We don't ask for specific information just to make your life harder. We do it so that we can pinpoint where a problem might be, and dealing with a specific problem is impossible to resolve if we do not get specific answers to the questions we are asking. Since "Up to Date" means something different to you than it does to us in this situation, is simply does not help to further resolution process.
And, since this is a volunteer forum, it is not a job, it is something I choose to do, and will continue to choose to do.
Best of luck,
GB
-
Oct 20, 2016 10:42 PMby Golnar.S,Now I am being put on a witness stand playing of the words and their specific meanings....
Up to date is the same meaning everywhere except when the computer is old and can not be updated.
The question should have included what is the version and how old is the computer to see if it could be updated.
-
Oct 21, 2016 6:12 AMby Limnos,The question should have included what is the version and how old is the computer to see if it could be updated.
Yes, and all that was part of the first response I made to you and the second response made to you after your first post. I very specifically stated that Software Update would only check for updates for the current system version you are running but that itself might be out off date. I also recommended you go to a web site and check what is possible to do with your particular model computer, i.e. one which would make it clear if your computer age would allow system updates. If you had read my first post carefully you would have seen the possible cause of the issue and also any solutions which may be available. It was all there.
-
Oct 21, 2016 8:34 AMby Golnar.S,GB -
No it was not there. Your statements are not accurate but of-course you will write again and repeat the same thing.
If you read your own posts carefully and slowly you will see...you NEVER asked me about how old computer was. You asked the current version which I wrote back to you. My computer was not "updatable".
Also, All your notes shows an abrupt and authoritarian tone with attitude. It is not acceptable to talk down to people. It appears now you are trying to play the words and keep writing to fix your mistake instead of acknowledging your wrong attitude. It appears also you like to always say the last thing. So please feel free to use this wall and write more.....since you have a lot of time on your hands instead of doing your current volunteer job which is mostly being argumentative instead of taking care of issues.
I have more important things to do one collecting your previous notes and documenting for review at the Apple.
One thing I learned from all of this and that is I will NEVER ask the volunteers support community as you are the example of very dramatic and absolutely horrible experience.
I have already blocked your emails. have fun.
-
Oct 21, 2016 11:46 AMby Limnos,We aren't talking down to you. We are annoyed at you because we asked you at least 3 times collectively some very specific questions and you kept insisting everything was up to date when it was not. You then complained about us asking again and again, claiming you had answered our questions when you had not.
My post included, "It may or may not be possible to upgrade your computer to the required system," implying you potentially had a computer that was too old to be upgraded. I then provided instructions on how you could find out what software your computer was capable of running. Computer age alone may not tell us enough since it is the model capabilities that decide where Apple draws the line on upgrading and I told you where to find information about every Mac model out there.
-
Oct 21, 2016 12:06 PMby gail from maine,Golnar.S wrote:
Now I am being put on a witness stand playing of the words and their specific meanings....
Up to date is the same meaning everywhere except when the computer is old and can not be updated.
See, you cannot assign an absolute meaning to a word that has an "except" after it. Again, you think it is OK to answer questions about specific version numbers for the software you are running with an answer that confirms nothing.
We explained what current minimum OS X was needed to run the level of iTunes that you needed. You made the assumption that you had these levels since you were "up to date". Shame on you for maintaining a non-answer over and over without taking a moment to see what versions you actually had, and then getting on our case because it took us asking 4 times before you would answer the quetion we asked.
At no point, did anyone here ask "are you up to date"? At every point we we asked questions about specific levels of software. Had you answered the specific questions with the specific answers things would have progressed more smoothly.
Golnar.S wrote:
The question should have included what is the version and how old is the computer to see if it could be updated.
The age of the hardware would be the last place we would specifically look at, however, Linmos clearly stated that it could be that your computer might be too old to run the requisite software. Many, if not most of our users with this question simply need to update their OS and iTunes. If the Mac they are using can't support it, we conclude that at that juncture. But before we can do any of that, we need to know what we asked. A quick, easy couple of questions for you to verify on your hardware and share with us. We start with the software unless someone specifically asks something like "Can I update my Mac to macOS Sierra"?
GB
