iCloud storage not upgraded after payment

Question

iCloud storage not upgraded after payment

hi,

i was running out of 5gb allotted space on my iCloud account so I decided to upgrade it to 50 gb for .99 USD/month plan. My payment info was outdated so I got an error when I tried to purchase additional storage. So I updated my payment info. As soon as the payment info was updated, I recieved confirmation SMS from my bank that USD 1 had been paid at iTunes.com/bill iTunes.com LU. My iCloud storage hasn't been upgraded to 50gb though. It's been 2 hours since I made the payment. I just checked my iCloud storage status and it says 175 mb left so it's still not upgraded. what do I do?

iPhone 6s, iOS 10.0.2

Posted on Oct 16, 2016 2:37 AM

Reply

Answer 1

Oct 23, 2016 2:59 PM in response to Eric Root

I tried upgrading storage today again and the same thing happened. I'm furious!! I would really like to apply for a refund for both the failed attempts. What is the email address of apple support?

Reply

Answer 2

zinacef

Level 10

88,810 points

Oct 16, 2016 8:30 AM in response to TheAwesomestGirl

Try one of two things -- restarting the device -- Restart your iPhone, iPad, or iPod touch - Apple Support OR sign out of your iCloud account, and sign back in.

Also, go to Settings > iCloud > Storage > Manage Storage > look at bottom bar to see how much storage you have.

Reply

Answer 3

zinacef

Level 10

88,810 points

Oct 23, 2016 5:33 PM in response to TheAwesomestGirl

TheAwesomestGirl wrote:

I tried upgrading storage today again and the same thing happened. I'm furious!! I would really like to apply for a refund for both the failed attempts. What is the email address of apple support?

As far as I know, they don't have email as a contact, but they do have phone, chat, and Twitter (@AppleSupport) -- Contact - Official Apple Support

Reply

Answer 4

Eric Root

Level 10

685,251 points

Oct 16, 2016 12:54 PM in response to TheAwesomestGirl

Contact iCloud Support. You may have to try twice.

iCloud Support

Reply