Whiteballed

Q: iPhone 6 not syncing with itunes or iphoto due to password lock

Hi. I have an iPhone 6 running the latest software and am trying to back up the photos to iPhoto '09 which is running 8.1.02.

 

Every time I plug the phone into the usb iPhoto says:

 

"Photos in the camera roll cannot be viewed or imported because the iPhone is locked with a passcode"

 

I unlock the phone and still nothing happens. I try restarting iPhoto with the phone unlocked and it still doesn't work.

 

iTunes (11.4) says something similar when I plug the phone in:

 

"iTunes could not connect to the iPhone because an invalid response was recieved from the phone"

 

I've tried restarting my MacBook and the iPhone but nothing seems to work.

Posted on Oct 16, 2016 4:21 AM