muhd yasin
Level 1 (8 points)
iTunes

Q: unable to assess itunes

I am unable to assess itunes on my iMac operating on Mac OS X version 10.6.8.

Anyone know why this is so?

Software is updated according to system.

iMac, Mac OS X (10.6.8)

Posted on Oct 16, 2016 3:24 AM

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muhd yasin

Q: unable to assess itunes

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  • Helpful answers

  • by Kenichi Watanabe,Helpful

    Kenichi Watanabe Kenichi Watanabe Oct 16, 2016 4:44 AM in response to muhd yasin
    Level 8 (40,284 points)
    Mac OS X
    Oct 16, 2016 4:44 AM in response to muhd yasin

    Are you saying iTunes does not run when you try to run it?  If so, what happens instead?  Does it crash?  Does it hang?   Do you get some error message?

  • by muhd yasin,

    muhd yasin muhd yasin Oct 16, 2016 4:52 AM in response to muhd yasin
    Level 1 (8 points)
    iTunes
    Oct 16, 2016 4:52 AM in response to muhd yasin

    Hi Kenichi,

    I only get the bouncing itunes icon and it just stops after a while. And when I try to open from the upper border I will get the beachball logo. And if I try to play a CD by using the iTunes option, it gives me the error message " unable to open iTunes" . And that is all I see. I checked my OS but it states that it's up to date. I can open other apps such as iPhoto but not iTunes. Tried rebooting and switching on and off but still nothing. Attempts to open any iTunes folder from the Harddisc folders also failed. Not sure what is happening here.

  • by Kenichi Watanabe,Helpful

    Kenichi Watanabe Kenichi Watanabe Oct 16, 2016 8:22 AM in response to muhd yasin
    Level 8 (40,284 points)
    Mac OS X
    Oct 16, 2016 8:22 AM in response to muhd yasin

    If you have not already, restart your Mac.  Then try running iTunes again.

     

    If that does not help, I think this is the latest version of iTunes, if your Mac OS X is 10.6.8.  You can confirm by doing a right-click Get Info on the iTunes application (in your Applications folder).

     

    iTunes 11.4 for OS X 10.6

     

    Reinstall iTunes from this download.

  • by muhd yasin,

    muhd yasin muhd yasin Oct 16, 2016 8:23 AM in response to Kenichi Watanabe
    Level 1 (8 points)
    iTunes
    Oct 16, 2016 8:23 AM in response to Kenichi Watanabe

    HI Kenichi,

    I will try to reinstall the iTunes from the way you suggest. Tried restarting my Max but still not resolved.

    WIll update if if it work. Thanks for the suggestion!