ertom63

Level 1 (4 points)

Desktops

Q: FAIL to install windows 8.1 on 5k imac late 2014

im trying to install again windows 8.1 and i have this error message on bootcamp after i checked the last squire only!

fyi i have windows 8.1 on my usb .

and the messege im getting is :windows support software not detected.

if u need any further information make sure to comment ,so i can reply asap!

thanks for helping!!!

iMac with Retina 5K display

Posted on Oct 16, 2016 4:29 AM

I have this question too

Solved

Level 7 (24,825 points)

Safari

A:

After both resets without any storage, choose the last option, Install... and partition and test. If it fails, do not delete the partitions.

Posted on Oct 18, 2016 11:09 AM

Q: FAIL to install windows 8.1 on 5k imac late 2014

All replies

Helpful answers

Page 1 of 3 last

by Loner T,

Loner T Oct 16, 2016 5:37 AM in response to ertom63
Level 7 (24,825 points)

Safari

Oct 16, 2016 5:37 AM in response to ertom63

If you do not let BC Assistant build the USB Installer, and use the Windows-created W8.1 installer on the USB, you will run into issues. Can you download the ISO from Microsoft - https://www.microsoft.com/en-us/software-download/home - and build a USB installer and re-try?
Reply options

Link to this post

by ertom63,

ertom63 Oct 16, 2016 5:48 AM in response to Loner T
Level 1 (4 points)

Desktops

Oct 16, 2016 5:48 AM in response to Loner T

Can you guide me through this? (if u have time)
Reply options

Link to this post

by Loner T,

Loner T Oct 16, 2016 5:53 AM in response to ertom63
Level 7 (24,825 points)

Safari

Oct 16, 2016 5:53 AM in response to ertom63

Can you start here - https://help.apple.com/bootcamp/assistant/6.0/ ?

This is a smaller version of the same document - How to install Windows using Boot Camp - Apple Support .
Reply options

Link to this post

by ertom63,

ertom63 Oct 18, 2016 1:09 AM in response to Loner T
Level 1 (4 points)

Desktops

Oct 18, 2016 1:09 AM in response to Loner T

Why do i still get this error?

windows support software not detected
Boot Camp Assistant did not detect the presence of Windows support software. The support software is required to install Windows. Insert a USB drive containing the support software, or click Go Back to download the software.

what do i need to do?
Reply options

Link to this post

by Loner T,

Loner T Oct 18, 2016 5:50 AM in response to ertom63
Level 7 (24,825 points)

Safari

Oct 18, 2016 5:50 AM in response to ertom63

On your USB Flash drive installer, does your USB have a similar file structure? Please ignore the 5.1.5621 folder.
Reply options

Link to this post

by ertom63,

ertom63 Oct 18, 2016 6:02 AM in response to Loner T
Level 1 (4 points)

Desktops

Oct 18, 2016 6:02 AM in response to Loner T

is this it?
Reply options

Link to this post

by Loner T,

Loner T Oct 18, 2016 7:33 AM in response to ertom63
Level 7 (24,825 points)

Safari

Oct 18, 2016 7:33 AM in response to ertom63

You are missing the entire Windows Installer from this USB? Do you have two separate USBs?
Reply options

Link to this post

by ertom63,

ertom63 Oct 18, 2016 7:46 AM in response to Loner T
Level 1 (4 points)

Desktops

Oct 18, 2016 7:46 AM in response to Loner T

yes i 2 separate usbs
Reply options

Link to this post

by Loner T,

Loner T Oct 18, 2016 7:53 AM in response to ertom63
Level 7 (24,825 points)

Safari

Oct 18, 2016 7:53 AM in response to ertom63

When you run BC Assistant and check Option 1 (Create USB Installer...), does the second checkbox - Download Software automatically checked? Your BCA may look a bit different and use Windows 8 or Windows 10.
Reply options

Link to this post

by ertom63,

ertom63 Oct 18, 2016 7:55 AM in response to Loner T
Level 1 (4 points)

Desktops

Oct 18, 2016 7:55 AM in response to Loner T

yes if i click the first option the first and second checkboxes are checked
(and in the last checkbox install windows 10 or later version)
Reply options

Link to this post

by Loner T,

Loner T Oct 18, 2016 8:12 AM in response to ertom63
Level 7 (24,825 points)

Safari

Oct 18, 2016 8:12 AM in response to ertom63

Run BC Assistant, check the first two boxes, provide a blank USB and point to the Windows ISO and lets us check the the USB Directory structure. If it has an 'integrated' installer (W10+Windows Support Software), then we can independently use the last option Install/Remove once the USB has been created.
Reply options

Link to this post

by ertom63,

ertom63 Oct 18, 2016 8:13 AM in response to Loner T
Level 1 (4 points)

Desktops

Oct 18, 2016 8:13 AM in response to Loner T

ok this is what im going to do RN and if its not going to work can you like help me resolve the problem?
Reply options

Link to this post

by Loner T,

Loner T Oct 18, 2016 8:15 AM in response to ertom63
Level 7 (24,825 points)

Safari

Oct 18, 2016 8:15 AM in response to ertom63

Certainly, we will try. Please use only USB Flash drives, not USB-connected disks.
Reply options

Link to this post

by ertom63,

ertom63 Oct 18, 2016 8:15 AM in response to Loner T
Level 1 (4 points)

Desktops

Oct 18, 2016 8:15 AM in response to Loner T

thank you very much for ur time really appreciate it! (:
Reply options

Link to this post

Page 1 of 3 last