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Q: my iphone 4s is stuck in a recovery mode loop and wont read on my pc or itunes
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Oct 17, 2016 5:44 AMby irina_w,Hello aalex7764,
Thank you for using Apple Support Communities. It's my understanding your iPhone is in recovery mode and is not seen in iTunes. I know having an iPhone in recovery mode can be concerning, especially since you're unable to use it during this time. I'm happy to help.
First, I want to focus on getting iTunes to recognize the iPhone so that you can successfully update or restore. Follow the steps below and test the issue after each step:
If iTunes doesn't recognize your iPhone, iPad, or iPod- Make sure that you have the latest version of iTunes that works with your computer.
- Check that you have the latest software on your Mac or Windows PC.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.
- Restart your computer and iPhone, iPad, or iPod.
- To see if your device needs service, try another computer. If you have the same issue again, contact Apple Support.
If you continue to have issues please follow the section "If you use a Windows PC" in the link above.
Have a fantastic day!
