My iPad keeps denying the password to my network

Question

Level 1

8 points

My iPad keeps denying the password to my network

Hey,

So I recently discovered problems with my iPad Air, running iOS 9.3.2, 16gb

My home network stopped connecting to my iPad, and kept giving me incorrect password prompts, even though it is correct. I've tried searching up previous posts, and tried resetting my network settings, and even resetting my iPad (not the content & data though) Even after all this I couldn't do it. I'm beginning to think of some of these scenarios:

A) I recently dropped my iPad really hard on the ground, and I thought I broke the network antenna, but if its detecting networks surely its damaged or broken, right?

B) Perhaps my router is denying the wireless connection to my iPad, because whenever I enter the correct password, or even the wrong password it instantly says "Incorrect password for ....". I'm really getting worried about my iPad because I've been searching help guides all day and none of them are working. So hopefully someone can help me,

thanks, Cole

iPad Air, iOS 9.3.2

Posted on Oct 16, 2016 8:48 AM

Reply

Answer 1

i_rina

Community Specialist

Oct 17, 2016 6:37 AM in response to Colley202

Hello Colley202,

I see that you are having an issue with your iPad Air connecting to your home network. You are getting an incorrect password prompt, even though it is correct. The iPad is detecting networks, but it isn't allowing you to complete the connection. I definitely want to make sure that you can use Wi-Fi with your iPad, I use Wi-Fi on mine all the time. I have a few things for you to try.

First, let's make sure that you have a backup of your iPad's important data. The following article will help you make a current backup: How to back up your iPhone, iPad, and iPod touch

Next, please try to update the iOS software on your iPad via iTunes and test to see if you get the same result with the Wi-Fi network. This article will help: Update the iOS software on your iPhone, iPad, or iPod touch

And finally, I would also suggest trying this on different Wi-Fi networks and physical locations to see if you get the same result.

Let us know the results, we're here to help.

All the best!

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Answer 2

Colley202 Author

Level 1

8 points

Oct 17, 2016 6:16 PM in response to i_rina

Hey,

So I recently updated my iPad to iOS 10, and the problem still continues to occur.

I've messed around with my iPod and my sisters iPhone, and they all seem to connect to the network with the same password fine. I'm not sure what to say ._.

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Answer 3

LACAllen

Level 8

43,744 points

Oct 17, 2016 10:56 PM in response to Colley202

Pretty safe assumption it's a hardware issue as you have dropped it.

It's the router refusing the password from your iPad. That your iPad detects networks is irrelevant. That you can't connect to them is your issue.

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