ladidasam
Level 1 (8 points)
iTunes

Q: unable to connect iphone 7 to itunes on Mac as comes up as 'invalid response'. Any ideas?

My iphone 7 won't let me upgrade the software to 10.0.2 as the icloud backup hasn't finished. I've tried connecting it to iTunes on the Mac to override but am getting an error message to say that iTunes is getting 'an invalid response' from the phone so can't connect here.

I've checked for software updates on the Mac (OS X 10.6.8) & on iTunes (11.4) but none outstanding

 

Not sure how to resolve this to ensure my phone is being backed up still. Any ideas?

iPhone 7, iOS 10, Mac itunes 11.4

Posted on Oct 16, 2016 8:36 AM

by Limnos,Apple recommended
Limnos Limnos
Level 9 (54,635 points)
Mac OS X
A:

iOS 10 requires iTunes 12.5.1 or newer which in turn requires OSX 10.9.5 or newer. Software Update only checks for updates for the current system version you are running but that itself may be out of date.  It may or may not be possible to upgrade your computer to the required system. Find your computer model on the http://www.everymac.com web site and near the bottom of the system specification section it will say what OS versions it is capable of running. If you cannot run a newer system you will not be able to sync this phone to your present computer, though some features may be available with iCloud services such as Apple Music or Match. OSX 10.9 and 10.10 are no longer available. Check this article on El Capitan (OSX 10.11) and Sierra (OSX 10.12) upgrade options https://discussions.apple.com/docs/DOC-10692   These systems may run slower on older machines and require additional RAM purchase (4 GB is a realistic minimum and many recommend 8GB).  Doing a big jump in system versions is also more likely to affect old software.

 

Snow leopard to el capitan, will it cause my macbook to be slow?  - https://discussions.apple.com/thread/7412959

 

Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/

 

If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.

Posted on Oct 16, 2016 1:23 PM

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ladidasam

Q: unable to connect iphone 7 to itunes on Mac as comes up as 'invalid response'. Any ideas?

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  • Helpful answers

  • by Limnos,Apple recommended

    Limnos Limnos Oct 16, 2016 1:23 PM in response to ladidasam
    Level 9 (54,635 points)
    Mac OS X
    Oct 16, 2016 1:23 PM in response to ladidasam

    iOS 10 requires iTunes 12.5.1 or newer which in turn requires OSX 10.9.5 or newer. Software Update only checks for updates for the current system version you are running but that itself may be out of date.  It may or may not be possible to upgrade your computer to the required system. Find your computer model on the http://www.everymac.com web site and near the bottom of the system specification section it will say what OS versions it is capable of running. If you cannot run a newer system you will not be able to sync this phone to your present computer, though some features may be available with iCloud services such as Apple Music or Match. OSX 10.9 and 10.10 are no longer available. Check this article on El Capitan (OSX 10.11) and Sierra (OSX 10.12) upgrade options https://discussions.apple.com/docs/DOC-10692   These systems may run slower on older machines and require additional RAM purchase (4 GB is a realistic minimum and many recommend 8GB).  Doing a big jump in system versions is also more likely to affect old software.

     

    Snow leopard to el capitan, will it cause my macbook to be slow?  - https://discussions.apple.com/thread/7412959

     

    Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/

     

    If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.