Amy Thanks for contacting Apple Support. My name is Amy. Please give me a moment to look over your information.
Amy Hi there, how are you doing today?
fjnorman1 Great
fjnorman1 You?
Amy I'm doing great, thanks for asking! I see you’re having some issue with the software on your iPad. What’s going on?
fjnorman1 iCloud Photo Library not syncing across devicesEver since upgrading to iOS 10 and macOS Sierra, iCloud Photo Library is not syncing across devices, Mac Book Pro , iPhones, iPod and iPad. Is Apple working on this issue?
Amy I’m currently showing that both the iCloud and iCloud Photo Library services are up and running so we aren’t aware of any issues with those services at this time but I’m happy to help find a resolution for you.
Amy Can you provide me with the Apple ID that you use for iCloud?
fjnorman1 fjnorman1@xxxxx.xxx
Amy How many devices are currently synced to this account?
fjnorman1 All devices. Do you see them listed in my account?
Amy I can see certain information but I need to be able to verify what I’m seeing. How many devices do you have?
fjnorman1 Two Apple TV's, one iPod, two iPhones, one MacBook Pro
fjnorman1 oh, and one iPad
Amy Thanks! So if you go to Settings > Photos & Camera, all of your iOS devices have iCloud Photo Library enabled, right? If so, are you using the “Optimize” option or the “Download and Keep Originals” option?
fjnorman1 Yes all devices set to iCloud Photo Library, and the MacBook Pro is set to Download and Keep Original, all others set to Optimize.
Amy Ok, there are a few things that I would like to try here. Firstly, I want to suggest that we change your iCloud storage option. Right now you guys are subscribed to a 20GB iCloud storage plan. We changed out storage plans a few months ago to provide 50GB for the same cost as the old 20GB plan. So you should be able to more than double your iCloud storage plan for the exact same cost.
Amy If you want to do that, we can rule out any storage limitations here.
Amy Settings > iCloud > Storage > Buy More Storage. You should see the 50GB plan listed there. Again, it’s the same price that you’re already paying.
Amy Then, we can check to see if the photos start to upload. If not, we can try forcing a manual backup.
fjnorman1 50GB done, standby...
Amy Awesome, thanks.
fjnorman1 No new activity or syncing on devices regarding iCloud Photo Library.
Amy Let’s try toggling your iCloud Photo Library setting. On just one of your devices, switch it off and immediately turn it back on and let’s see if that prompts them to start uploading.
fjnorman1 One iPhone synced, iPad and other iPhone report low memory.
fjnorman1 iPod synced.
Amy Are they reporting low iCloud memory or low memory on the respective devices?
fjnorman1 low memory on device.
fjnorman1 Looks like I need to free up some memory on devices that are not syncing.
Amy Having them all set to Optimize storage is the best option but, synced photos will still take up some space on the devices because it has to hold at least the lower resolution versions for the thumbnails.
Amy Definitely.
Amy It sounds like we’re at least on the right track now.
fjnorman1 Yes, on right track for correcting issue. Thanks
Amy You’re very welcome. Can you take it from here or do you need further assistance with this issue?
fjnorman1 Is that all we did, is just increase iCloud memory on server from 20GB to 50GB? Or did you do something on your end?
Amy Nope, I didn’t make any changes here. So all we did was just increase your iCloud storage and then toggle the setting so that it would realize a change has been made and start syncing the newest photos.
fjnorman1 Copy. Thank you. Have a great day.
Amy Thanks for chatting in today and giving us the opportunity to resolve this fully for you. Please let us know if there’s anything else we can do to help. Have a great day!
fjnorman1 Bye. | 
fjnorman1
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fjnorman1
