jerryzst
Level 1 (4 points)
Apple Watch

Q: why I cannot activate the auto unlock of my Macbook Pro

Hi,

 

I am looking for help. I just purchased an apple watch the second generation. And I have a MacBook Pro(early 2015) with MACOS sierra 10.12. And I enable the two factor verification for both my mac and my iphone. And I do see the option"Allow your apple watch to unlock your mac". But when i choose it, it detour me to the icloud setting which I sincerely have no idea what's going on!

 

Anybody have similar situation and have idea how to fix it? THANKS!!!

Posted on Oct 16, 2016 2:35 PM

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jerryzst

Q: why I cannot activate the auto unlock of my Macbook Pro

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  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Oct 17, 2016 5:33 PM in response to jerryzst
    Community Specialists
    Oct 17, 2016 5:33 PM in response to jerryzst
    Hello jerryzst,


    I understand that you're looking to allow your Apple Watch to unlock your MacBook Pro, but aren't able to enable that option on your Mac in System Preferences. You're certainly on the right path to consider your Apple ID, as you will need to have two-factor authentication setup (as opposed to two-step verification) in order to utilize this feature. If attempting to enable the option takes you to the iCloud System Preference pane, you may need to verify that the Apple ID you've signed into iCloud with on your Mac is the same as the Apple ID signed in to iCloud on your Apple Watch. These two requirements and additional requirements are indicated in the article linked below.

    Make sure that your Apple Watch is using watchOS 3, and your mid-2013 or newer Mac model is using macOS Sierra. For details, see the Continuity system requirements.

    Make sure that your Apple ID is using two-factor authentication instead of two-step verification. Learn more.

    Make sure that your devices are set up as follows:

    • Your Mac has both Bluetooth and Wi-Fi turned on.
    • Your Mac and Apple Watch are signed in to iCloud with the same Apple ID.
      On your Mac, choose Apple menu () > System Preferences, then click iCloud.
      On your iPhone, open the Apple Watch app, then go to General > Apple ID.
    • Your Apple Watch is using a passcode.
      On your iPhone, open the Apple Watch app, then tap Passcode.
    • Your Mac has ”Allow your Apple Watch to unlock your Mac” selected in Security & Privacy preferences.
      Choose Apple menu > System Preferences, click Security & Privacy, then select the General tab.


    Automatically unlock your Mac with your Apple Watch



    All my best!

  • by jerryzst,

    jerryzst jerryzst Oct 17, 2016 6:15 PM in response to brenden dv
    Level 1 (4 points)
    Apple Watch
    Oct 17, 2016 6:15 PM in response to brenden dv

    hi,

     

    I have done all of this thing but once I try to tick the box to enable the auto unlock it shows such image:

    Screen Shot 2016-10-17 at 9.09.45 PM.png

    And I click open icloud, which I already registered, and i can see both my iwatch and my macbook in the devices.

    Then it asks me to enter the password and enter it and it show the following:

    Screen Shot 2016-10-17 at 9.10.14 PM.png

    Which I really didn't know how to approve my computer since i used both my Iphone and my Ipad and find no such option that allows me to approve my macbook!(both my iphone and ipad was activated for two factor verification).

     

     

    Thanks for your help!

  • by brenden dv,

    brenden dv brenden dv Oct 17, 2016 7:22 PM in response to jerryzst
    Community Specialists
    Oct 17, 2016 7:22 PM in response to jerryzst
    Thanks much for the screenshots, they definitely help clear things up. The screenshot of System Preferences > iCloud from your Mac indicates that your Mac appears to be awaiting the input of your password and six-digit verification code. If you're not able to locate the window that should appear for you to input this information, you might try starting your Mac up in Safe Mode by shutting your Mac down, then starting it up and holding the Shift key down after you hear the startup tone: macOS Sierra: Start up in safe mode

    Let us know if this helps!


    Sincerely.

  • by jerryzst,

    jerryzst jerryzst Oct 17, 2016 8:26 PM in response to brenden dv
    Level 1 (4 points)
    Apple Watch
    Oct 17, 2016 8:26 PM in response to brenden dv

    Hi,

     

    Thanks for your help! I just tried it and unfortunately it didnt work.

  • by darren.s,

    darren.s darren.s Oct 18, 2016 11:45 AM in response to jerryzst
    Community Specialists
    Oct 18, 2016 11:45 AM in response to jerryzst

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - Contact Apple Support.

     

     

    All my best!