kingman1968
Level 1 (4 points)
Desktops

Q: Late 2012 Imac 27 running slow after Sierra

Hi.

I've never used this forum, so hope I am approaching this with the proper etiquette.

My 27" 2012 thin bezel Imac has been slow since installing Sierra. In particular, Photos app takes forever to load up. I need advice on getting normal speed back.

Below is the Etrecheck.. Any help is appreciated!

 

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-16 12:34:04

Download EtreCheck from https://etrecheck.com

Runtime 19:25

Performance: Poor

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

 

Hardware Information: ⓘ

    iMac (27-inch, Late 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac13,2

    1 3.2 GHz Intel Core i5 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ⓘ

    NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

        iMac 2560 x 1440

 

System Software: ⓘ

    macOS Sierra  10.12 (16A323) - Time since boot: about 2 days

 

Disk Information: ⓘ

    APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) /  [Startup]: 999.35 GB (284.39 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information: ⓘ

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Samsung SCX-4500 Series

    Primax Electronics Apple Optical USB Mouse

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Configuration files: ⓘ

    /etc/sudoers, File size 1275 but expected 1563

 

Gatekeeper: ⓘ

    Anywhere

 

Kernel Extensions: ⓘ

        /Library/Application Support/Citrix Receiver

    [not loaded]    com.citrix.kext.gusb (12.3.0 - SDK 10.9 - 2016-10-08) [Support]

 

        /Library/Application Support/MacKeeper/AntiVirus.app

    [not loaded]    net.kromtech.kext.AVKauth (2.3.6 - SDK 10.8 - 2014-03-02) [Support]

    [not loaded]    net.kromtech.kext.Firewall (2.3.6 - SDK 10.8 - 2014-03-02) [Support]

 

System Launch Agents: ⓘ

    [not loaded]    8 Apple tasks

    [loaded]    160 Apple tasks

    [running]    103 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    41 Apple tasks

    [loaded]    153 Apple tasks

    [running]    109 Apple tasks

 

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2014-01-29) [Support]

    [running]    com.brother.LOGINserver.plist (2015-04-13) [Support]

    [loaded]    com.citrix.AuthManager_Mac.plist (2016-09-15) [Support]

    [running]    com.citrix.ReceiverHelper.plist (2016-09-15) [Support]

    [running]    com.citrix.ServiceRecords.plist (2016-09-15) [Support]

 

Launch Daemons: ⓘ

    [failed]    com.adobe.fpsaud.plist (2016-04-04) [Support]

    [loaded]    com.citrix.ctxusbd.plist (2016-09-15) [Support]

    [loaded]    com.hikvision.iVMS-4200.plist (2014-07-11) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [running]    com.zeobit.MacKeeper.AntiVirus.plist (2014-03-02) [Support]

 

User Launch Agents: ⓘ

    [failed]    com.adobe.ARM.[...].plist (2010-04-18) [Support]

    [running]    com.google.Chrome.framework.plist (2016-10-14) [Support]

    [running]    com.google.keystone.agent.plist (2016-08-30) [Support]

    [loaded]    com.spotify.webhelper.plist (2016-10-14) [Support]

    [running]    com.zeobit.MacKeeper.Helper.plist (2016-09-24) [Support]

 

User Login Items: ⓘ

    AirPort Base Station Agent    Application  (/System/Library/CoreServices/AirPort Base Station Agent.app)

    Google Chrome    Application  (/Applications/Google Chrome.app)

    Google Photos Backup    Application  (/Applications/Google Photos Backup.app)

 

Internet Plug-ins: ⓘ

    Silverlight: 5.1.30514.0 - SDK 10.6 (2014-11-04) [Support]

    CitrixICAClientPlugIn: 12.3.0 - SDK 10.11 (2016-10-08) [Support]

    Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-07) Outdated! Update

    QuickTime Plugin: 7.7.3 (2016-09-13)

    FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

    SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

 

User internet Plug-ins: ⓘ

    fbplugin_1_0_3: Unknown (2010-02-25) [Support]

    WBETools10: 1.0 (2008-09-30) [Support]

    BrowserPlus_2.9.8: 2.9.8 (2010-08-02) [Support]

    Picasa: 1.0 (2009-02-27) [Support]

    KickStartPlugIn64: 1.1 - SDK 10.7 (2012-10-05) [Support]

    RealPlayer Plugin: Unknown

 

Safari Extensions: ⓘ

    savekeep - may - http://savekeep.info (2014-01-23)

 

3rd Party Preference Panes: ⓘ

    BrowserPlus (2010-08-02) [Support]

    Flash Player (2016-04-04) [Support]

 

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 999.35 GB Disk used: 714.96 GB

    Destinations:

        Data [Network]

        Total size: 3.00 TB

        Total number of backups: 27

        Oldest backup: 2/23/16, 8:03 AM

        Last backup: 10/16/16, 11:43 AM

        Size of backup disk: Excellent

            Backup size 3.00 TB > (Disk size 999.35 GB X 3)

 

Top Processes by CPU: ⓘ

        19%    Google Chrome Helper(19)

        10%    system_profiler

         2%    trustd(3)

         1%    kernel_task

         1%    Photos

 

Top Processes by Memory: ⓘ

    1.82 GB    Google Chrome Helper(19)

    930 MB    kernel_task

    475 MB    Photos

    328 MB    Google Chrome

    197 MB    photoanalysisd

 

Virtual Memory Information: ⓘ

    224 MB    Free RAM

    7.78 GB    Used RAM (1.71 GB Cached)

    710 MB    Swap Used

 

Diagnostics Information: ⓘ

    Oct 16, 2016, 12:19:34 PM    /Library/Logs/DiagnosticReports/OtherUsersExtension_2016-10-16-121934_[redacted ].cpu_resource.diag [Details]

        OtherUsersExtension

    Oct 14, 2016, 10:59:34 AM    /Library/Logs/DiagnosticReports/Photos_2016-10-14-105934_[redacted].hang

        /Applications/Photos.app/Contents/MacOS/Photos

    Oct 14, 2016, 10:43:16 AM    ~/Library/Logs/DiagnosticReports/ProtectedCloudKeySyncing_2016-10-14-104316_[re dacted].crash

        /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Helpers/Prote ctedCloudKeySyncing

    Oct 14, 2016, 10:39:11 AM    Self test - passed

    Oct 14, 2016, 10:30:49 AM    ~/Library/Logs/DiagnosticReports/ProtectedCloudKeySyncing_2016-10-14-103049_[re dacted].crash

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-16 12:34:04

Download EtreCheck from https://etrecheck.com

Runtime 19:25

Performance: Poor

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

 

Hardware Information: ⓘ

    iMac (27-inch, Late 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac13,2

    1 3.2 GHz Intel Core i5 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ⓘ

    NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

        iMac 2560 x 1440

 

System Software: ⓘ

    macOS Sierra  10.12 (16A323) - Time since boot: about 2 days

 

Disk Information: ⓘ

    APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) /  [Startup]: 999.35 GB (284.39 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information: ⓘ

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Samsung SCX-4500 Series

    Primax Electronics Apple Optical USB Mouse

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Configuration files: ⓘ

    /etc/sudoers, File size 1275 but expected 1563

 

Gatekeeper: ⓘ

    Anywhere

 

Kernel Extensions: ⓘ

        /Library/Application Support/Citrix Receiver

    [not loaded]    com.citrix.kext.gusb (12.3.0 - SDK 10.9 - 2016-10-08) [Support]

 

        /Library/Application Support/MacKeeper/AntiVirus.app

    [not loaded]    net.kromtech.kext.AVKauth (2.3.6 - SDK 10.8 - 2014-03-02) [Support]

    [not loaded]    net.kromtech.kext.Firewall (2.3.6 - SDK 10.8 - 2014-03-02) [Support]

 

System Launch Agents: ⓘ

    [not loaded]    8 Apple tasks

    [loaded]    160 Apple tasks

    [running]    103 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    41 Apple tasks

    [loaded]    153 Apple tasks

    [running]    109 Apple tasks

 

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2014-01-29) [Support]

    [running]    com.brother.LOGINserver.plist (2015-04-13) [Support]

    [loaded]    com.citrix.AuthManager_Mac.plist (2016-09-15) [Support]

    [running]    com.citrix.ReceiverHelper.plist (2016-09-15) [Support]

    [running]    com.citrix.ServiceRecords.plist (2016-09-15) [Support]

 

Launch Daemons: ⓘ

    [failed]    com.adobe.fpsaud.plist (2016-04-04) [Support]

    [loaded]    com.citrix.ctxusbd.plist (2016-09-15) [Support]

    [loaded]    com.hikvision.iVMS-4200.plist (2014-07-11) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [running]    com.zeobit.MacKeeper.AntiVirus.plist (2014-03-02) [Support]

 

User Launch Agents: ⓘ

    [failed]    com.adobe.ARM.[...].plist (2010-04-18) [Support]

    [running]    com.google.Chrome.framework.plist (2016-10-14) [Support]

    [running]    com.google.keystone.agent.plist (2016-08-30) [Support]

    [loaded]    com.spotify.webhelper.plist (2016-10-14) [Support]

    [running]    com.zeobit.MacKeeper.Helper.plist (2016-09-24) [Support]

 

User Login Items: ⓘ

    AirPort Base Station Agent    Application  (/System/Library/CoreServices/AirPort Base Station Agent.app)

    Google Chrome    Application  (/Applications/Google Chrome.app)

    Google Photos Backup    Application  (/Applications/Google Photos Backup.app)

 

Internet Plug-ins: ⓘ

    Silverlight: 5.1.30514.0 - SDK 10.6 (2014-11-04) [Support]

    CitrixICAClientPlugIn: 12.3.0 - SDK 10.11 (2016-10-08) [Support]

    Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-07) Outdated! Update

    QuickTime Plugin: 7.7.3 (2016-09-13)

    FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

    SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

 

User internet Plug-ins: ⓘ

    fbplugin_1_0_3: Unknown (2010-02-25) [Support]

    WBETools10: 1.0 (2008-09-30) [Support]

    BrowserPlus_2.9.8: 2.9.8 (2010-08-02) [Support]

    Picasa: 1.0 (2009-02-27) [Support]

    KickStartPlugIn64: 1.1 - SDK 10.7 (2012-10-05) [Support]

    RealPlayer Plugin: Unknown

 

Safari Extensions: ⓘ

    savekeep - may - http://savekeep.info (2014-01-23)

 

3rd Party Preference Panes: ⓘ

    BrowserPlus (2010-08-02) [Support]

    Flash Player (2016-04-04) [Support]

 

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 999.35 GB Disk used: 714.96 GB

    Destinations:

        Data [Network]

        Total size: 3.00 TB

        Total number of backups: 27

        Oldest backup: 2/23/16, 8:03 AM

        Last backup: 10/16/16, 11:43 AM

        Size of backup disk: Excellent

            Backup size 3.00 TB > (Disk size 999.35 GB X 3)

 

Top Processes by CPU: ⓘ

        19%    Google Chrome Helper(19)

        10%    system_profiler

         2%    trustd(3)

         1%    kernel_task

         1%    Photos

 

Top Processes by Memory: ⓘ

    1.82 GB    Google Chrome Helper(19)

    930 MB    kernel_task

    475 MB    Photos

    328 MB    Google Chrome

    197 MB    photoanalysisd

 

Virtual Memory Information: ⓘ

    224 MB    Free RAM

    7.78 GB    Used RAM (1.71 GB Cached)

    710 MB    Swap Used

 

Diagnostics Information: ⓘ

    Oct 16, 2016, 12:19:34 PM    /Library/Logs/DiagnosticReports/OtherUsersExtension_2016-10-16-121934_[redacted ].cpu_resource.diag [Details]

        OtherUsersExtension

    Oct 14, 2016, 10:59:34 AM    /Library/Logs/DiagnosticReports/Photos_2016-10-14-105934_[redacted].hang

        /Applications/Photos.app/Contents/MacOS/Photos

    Oct 14, 2016, 10:43:16 AM    ~/Library/Logs/DiagnosticReports/ProtectedCloudKeySyncing_2016-10-14-104316_[re dacted].crash

        /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Helpers/Prote ctedCloudKeySyncing

    Oct 14, 2016, 10:39:11 AM    Self test - passed

    Oct 14, 2016, 10:30:49 AM    ~/Library/Logs/DiagnosticReports/ProtectedCloudKeySyncing_2016-10-14-103049_[re dacted].crash

 

 

 

 

 

 

iOS 10

Posted on Oct 16, 2016 6:36 PM

Close
kingman1968

Q: Late 2012 Imac 27 running slow after Sierra

  • All replies
  • Helpful answers

  • by Mike Sombrio,Helpful

    Mike Sombrio Mike Sombrio Oct 16, 2016 7:38 PM in response to kingman1968
    Level 6 (17,283 points)
    Apple Watch
    Oct 16, 2016 7:38 PM in response to kingman1968

    Uninstall MacKeeper, it's garbage http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/

  • by SteveLasher,

    SteveLasher SteveLasher Oct 16, 2016 7:50 PM in response to kingman1968
    Level 1 (13 points)
    Desktops
    Oct 16, 2016 7:50 PM in response to kingman1968

    My iMac is a bit older than yours (late 2009) but I had a very similar problem.  After installing El Capitan, it immediately became so slow it was pretty much unusable - constantly beachballing.  I posted here and the consensus was that my Hard Drive was failing.  I was somewhat skeptical, thinking that an OS update shouldn’t cause the hard drive to fail (it was working OK before), but since that was the only recommendation, I eventually bit the bullet and installed an SSD.  Lo and behold, it made no difference.  A few weeks ago, I was helping a friend do some upgrades on his (non-apple) laptop so he gave me his old RAM, which other than being larger and a little faster, was the same kind my Mac used.  My iMac originally had 4GB, and I later added 8GB for a total of 12.  It used 1067 MHz SoDIMMs and Apple said it supported a max of 16GB (4 x 4 GB).  My friend had 2 1333 MHz 8GB SoDIMMs, so I put those in just to see if they’d work.  Problem solved.  I’ve been running the 2 8GB SoDIMMS at 1333 MHz for about a month now with much less beachballing.

     

    Maybe my old RAM was bad, or maybe the older iMacs need more memory to run the newer OS versions, I don’t know.  But it looks like you have the original amount of RAM still in the machine (8GB).  With memory prices dropping, it may be worth it to add some RAM, and that may fix the problem.

  • by kingman1968,

    kingman1968 kingman1968 Oct 17, 2016 10:50 PM in response to Mike Sombrio
    Level 1 (4 points)
    Desktops
    Oct 17, 2016 10:50 PM in response to Mike Sombrio

    Thanks. I did. Also the version I had wasn't compatible with the new os. I originally got it as a dupe finder. It did a pretty decent job, but my pic files were too crazed for it to work perfectly.

  • by kingman1968,

    kingman1968 kingman1968 Oct 17, 2016 10:52 PM in response to SteveLasher
    Level 1 (4 points)
    Desktops
    Oct 17, 2016 10:52 PM in response to SteveLasher

    I have two 8gb sticks on the way! Brings it to 24gb, or triple the stock 8gb. About $70 on Amazon now. I could go 32gb, but the price would double, for not using the 8 already on board.

    Thanks!