Loganspal
Level 1 (8 points)
iPad

Q: You tube not working properly iPad mini

Can anyone help me please? Youtube has stopped working properly since I upgraded my iPad mini. It only plays sound with a fixed picture.

iPad Mini, iOS 10.0.2

Posted on Oct 17, 2016 7:41 AM

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Loganspal

Q: You tube not working properly iPad mini

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  • Helpful answers

  • by Diana.McCall,

    Diana.McCall Diana.McCall Oct 17, 2016 8:23 AM in response to Loganspal
    Level 5 (4,802 points)
    Apple TV
    Oct 17, 2016 8:23 AM in response to Loganspal

    Hi. Have you restarted the iPad since updating? Try

     

    1. Press and hold the Sleep/Wake button until the red slider appears.

    2. Drag the slider to turn your device completely off.

    3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

     

    Second, check for an update of the app.

  • by Loganspal,

    Loganspal Loganspal Oct 17, 2016 1:56 PM in response to Diana.McCall
    Level 1 (8 points)
    iPad
    Oct 17, 2016 1:56 PM in response to Diana.McCall

    Thanks for reply. I did try restarting the iPad but it was the same. Im not sure what you mean abot the app. I have only watched you tube by going to the web site and selecting videos to watch. Would you recommend the app as opposed to just using the web site?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 17, 2016 1:58 PM in response to Loganspal
    Level 9 (59,779 points)
    iPhone
    Oct 17, 2016 1:58 PM in response to Loganspal

    It is very possible that the video you are trying to watch is a flash video, and the iPhone does not support flash content. That is why the YouTube app is the best choice when trying to play content on an iOS device. The app is free in the App Store.