New iPhone 7 crashes immediately upon turning on (can't get past onboarding)

Brand new iPhone 7 just arrived in the mail this morning, and upon turning it on, it crashes after one or two seconds (screen looks like frozen static), and then reboots again. It's stuck in an infinite loop. Anyone else seeing this issue?

Posted on Oct 17, 2016 12:00 PM

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2 replies

Oct 17, 2016 10:06 PM in response to Michael Black

Thanks, I might end up having to do that.


In the meantime, I'm trying to understand what kind of issue this is, to help myself troubleshoot this with Apple staff, particularly if this is caused by a hardware issue. It seems to happen even with a clean restore of iOS and no data on it – mostly trying to see if anyone has seen a crash looking specifically like this:

User uploaded file

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New iPhone 7 crashes immediately upon turning on (can't get past onboarding)

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