sannebies

Q: My Imac retina 5k is extremely slow and does not respond as it should. I especially have problems surfing the internet.

I purchased my Imac less than a year ago and it seemed to be working just OK in the beginning.
I did download some torrents, and removed those later. I also installed a game of the sims which I also uninstalled. I believe that is when the mac started to slow down. It has only gotten worse, I installed cleanmymac in an attempt to speed it up and get rid of malign files. That does not seem to help much. I notice with this app that my RAM memory is almost always full. I have difficulties on the web, I cannot open some simple websites like www.couchsurfing.org. Others take minutes to open. I stream radio with my mac which works fine sometimes, while other times it is completely interrupted, especially if I try to connect it with an external speaker via bluetooth.

I am by no means a mac expert and would really love to get some insights.

I have ran Entrecheck and this is what it came up with:

 

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-17 23:54:28

Download EtreCheck from https://etrecheck.com

Runtime 1:48

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

Description:

My Imac is extremely slow and does not respond as it should. I especially have problems surfing the internet.

 

Hardware Information: ⓘ

    iMac (Retina 5K, 27-inch, Mid 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac15,1

    1 3,3 GHz Intel Core i5 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            Empty 

        BANK 1/DIMM1

            Empty 

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

 

Video Information: ⓘ

    AMD Radeon R9 M290 - VRAM: 2048 MB

        iMac 5120 x 2880

 

System Software: ⓘ

    macOS Sierra  10.12 (16A323) - Time since boot: about 16 hours

 

Disk Information: ⓘ

    APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) /private/var/tmp/MPKSSF6R : 210 MB (182 MB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) /  [Startup]: 999.03 GB (725.43 GB free)

            Core Storage: disk0s2 999.35 GB Online

 

USB Information: ⓘ

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. FaceTime HD Camera (Built-in)

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /System/Library/Extensions

    [not loaded]    com.avira.kext.FileAccessControl (1.1.1 - SDK 10.9 - 2016-10-15) [Support]

 

System Launch Agents: ⓘ

    [failed]    com.apple.security.cloudkeychainproxy3.plist (2016-08-30)

    [not loaded]    6 Apple tasks

    [loaded]    168 Apple tasks

    [running]    95 Apple tasks

    [killed]    One Apple task

    one process killed due to insufficient RAM

 

System Launch Daemons: ⓘ

    [not loaded]    42 Apple tasks

    [loaded]    158 Apple tasks

    [running]    101 Apple tasks

    [killed]    2 Apple tasks

    2 processes killed due to insufficient RAM

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.fpsaud.plist (2016-09-24) [Support]

    [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2016-05-29) [Support]

 

User Launch Agents: ⓘ

    [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-10-14)

    [not loaded]    org.hola.vpn.plist (2016-08-16)

 

User Login Items: ⓘ

    Flux    Application  (/Applications/Flux.app)

 

Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-11) [Support]

    QuickTime Plugin: 7.7.3 (2016-08-30)

    Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-11) [Support]

    JavaAppletPlugin: 15.0.1 - SDK 10.12 (2015-11-29) Check version

 

3rd Party Preference Panes: ⓘ

    Flash Player (2016-09-24) [Support]

 

Time Machine: ⓘ

    Time Machine not configured!

 

Top Processes by CPU: ⓘ

         6%    firefox

         3%    WindowServer

         3%    fontd

         2%    kernel_task

         1%    sysmond

 

Top Processes by Memory: ⓘ

    1.00 GB    firefox

    909 MB    kernel_task

    254 MB    Finder

    238 MB    Mail

    205 MB    mdworker(10)

 

Virtual Memory Information: ⓘ

    1.95 GB    Free RAM

    6.04 GB    Used RAM (2.08 GB Cached)

    78 MB    Swap Used

 

Diagnostics Information: ⓘ

    Oct 17, 2016, 07:03:09 AM    Self test - passed

    Oct 16, 2016, 09:35:06 PM    /Library/Logs/DiagnosticReports/firefox_2016-10-16-213506_[redacted].cpu_resour ce.diag [Details]

        /Applications/Firefox.app/Contents/MacOS/firefox

    Oct 15, 2016, 09:52:58 PM    /Library/Logs/DiagnosticReports/mds_stores_2016-10-15-215258_[redacted].crash

        /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds_stores

iMac with Retina 5K display, macOS Sierra 10.12

Posted on Oct 17, 2016 1:47 PM

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Q: My Imac retina 5k is extremely slow and does not respond as it should. I especially have problems surfing the internet.

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  • Helpful answers

  • by Old Toad,Helpful

    Old Toad Old Toad Oct 18, 2016 4:32 AM in response to sannebies
    Level 10 (141,689 points)
    Photos for Mac
    Oct 18, 2016 4:32 AM in response to sannebies

    First uninstall CleanMyMac3.  It's considered malware around here:  How to Uninstall CleanMyMac 3. Knowledge Base - MacPaw

     

    Also uninstall Avira.  It's not needed and will affect performance:  How to uninstall Avira Free Antivirus for Mac.

     

    Macs do not need anti virus software nor any "cleaning", "optimizing" or "speedup" apps. These are all toxic to Mac performance.

    OTsig.png

  • by sannebies,

    sannebies sannebies Oct 18, 2016 4:35 AM in response to Old Toad
    Level 1 (4 points)
    Desktops
    Oct 18, 2016 4:35 AM in response to Old Toad

    Thanks for the tip! It seems to have helped at first sight.
    I couldn't uninstall CleanMyMac 3 as was suggested on their website, instead I was asked to install CleanMyMac 3 helper while trying to uninstall the file.
    I did allow for it to install, which I probably shouldn't have. I then shredded CleanMyMac 3 by using the application itself. It seems like there are no more traces of the program on my mac but I am not 100% sure.

    Mac runs A LOT smoother though. Big thanks!

  • by Old Toad,

    Old Toad Old Toad Oct 18, 2016 9:32 AM in response to sannebies
    Level 10 (141,689 points)
    Photos for Mac
    Oct 18, 2016 9:32 AM in response to sannebies

    It seems like there are no more traces of the program on my mac but I am not 100% sure

    You can check to see if you've removed all of the files by downloading and running Find Any File to search for any files with the application's name  and the developer's name in the file name.  For example for CleanMyMac you'd do two searches:

     

    1 - Name contains cleanmymac

    2 - Name contains macpaw

     

    Any files that are found can be dragged from the search results window to the Desktop for deletion.

     

    FAF can search areas that Spotlight can't like invisible folders, system folders and packages.