iPhone 7 Battery Not Charging

My iPhone 7 is not charging when plugged in to both USB charger or with the wall power brick. It is a fully updated iPhone 7 purchased on launch day. The battery stays stuck at 16%, doesn't go up, doesn't go down. The software becomes super glitchy and won't move off of the home screen. The phone recognizes there's a charger plugged in and shows it to be charging but the battery icon or percentage never changes.


Any help from the community or Apple? Seems a bit ridiculous for a 4 week old phone?


Thanks!

Posted on Oct 17, 2016 3:11 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2017 1:57 PM

The advice about debris in the connection port was good. It fixed my problem. I couldnt see the debris. I switched off the phone and prodded around with a straightened out paper clip. Eventually to my surprise a small chunk of compacted paper suddenly became loose. You need to be absolutely sure there is no debris hiding in the port. I was surprised when the paper suddenly became dislodged and appeared as it wasn’t obvious it was there. On switching my phone on again it was fine. Good luck.

21 replies
Question marked as Top-ranking reply

Dec 12, 2017 1:57 PM in response to zielinsp

The advice about debris in the connection port was good. It fixed my problem. I couldnt see the debris. I switched off the phone and prodded around with a straightened out paper clip. Eventually to my surprise a small chunk of compacted paper suddenly became loose. You need to be absolutely sure there is no debris hiding in the port. I was surprised when the paper suddenly became dislodged and appeared as it wasn’t obvious it was there. On switching my phone on again it was fine. Good luck.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 7 Battery Not Charging

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.