zielinsp
Level 1
(4 points)
Apple Pay
Q: iPhone 7 Battery Not Charging
My iPhone 7 is not charging when plugged in to both USB charger or with the wall power brick. It is a fully updated iPhone 7 purchased on launch day. The battery stays stuck at 16%, doesn't go up, doesn't go down. The software becomes super glitchy and won't move off of the home screen. The phone recognizes there's a charger plugged in and shows it to be charging but the battery icon or percentage never changes.
Any help from the community or Apple? Seems a bit ridiculous for a 4 week old phone?
Thanks!
by Jonathan UK,Apple recommended
Jonathan UK
Level 8
(39,519 points)
Apple Watch
Hi
Follow the steps here, including checking the charging port for any debris and contacting Apple Support or making a Genius Bar reservation if necessary:
If your iPhone, iPad, or iPod touch won't charge - Apple Support
