Is this normal? iPhone 6s Plus intermittently turn off when using camera (even with battery up to 35%+ charge)

Hi there,


My iPhone 6s Plus intermittently shuts down and displays the no power plug in screen when I'm using the Camera app, and this, even when the battery is showing 15%-35% charge. It's been happening since I got it (like a year ago) and the issue still persists after upgrading from iOS 9 to iOS 10. In cold weather, the problem seems to get worse.


When it happens, I have to plug the phone in and it goes back to wherever % is was before shut down.


Now I'm wondering, is this normal?


Because I'm back from the Apple Store and Genius there told me it is... basically, it's to prevent the iPhone from running out of power completely and losing data. Genius is convinced that the "issue" would still occurs with a replacement device...


I find it hard to believe... I mean come on, 30%!?


Is it a known issue? Any workaround?


F.

Posted on Oct 17, 2016 9:31 PM

Reply
2 replies

Oct 18, 2016 12:44 PM in response to Maquiladora

Hello Maquiladora,

I see that your iPhone 6s Plus intermittently shuts down and displays the no power plug in screen when using the Camera app. This happens even when the battery is showing 15%-35% charge. I can imagine that you just want to be able to use your iPhone's camera and not worry about it turning off when you have that much charge left. Let's see how I can help out.

I would first suggest taking a look at the iPhone battery tips on site Maximizing Battery Life and Lifespan , specifically, this section:

Optimize your settings.

There are two simple ways you can preserve battery life — no matter how you use your device: adjust your screen brightness and use Wi-Fi.

Dim the screen or turn on Auto-Brightness to extend battery life.

  • To dim, swipe up from the bottom of any screen to open Control Center and drag the Brightness slider to the left.
  • Auto-Brightness adjusts your screen to lighting conditions automatically. To activate it, go to Settings > Display & Brightness and set Auto-Brightness to On.

When you use your device to access data, a Wi-Fi connection uses less power than a cellular network — so keep Wi-Fi on at all times. There are two ways to turn on Wi-Fi:

  • Swipe up to open Control Center, tap the Wi-Fi icon, and log in to a Wi-Fi network.
  • Go to Settings > Wi-Fi to access a Wi-Fi network.

Enable Low Power Mode.

Introduced with iOS 9, Low Power Mode is an easy way to extend the battery life of your iPhone when it starts to get low. Your iPhone lets you know when your battery level goes down to 20%, and again at 10%, and lets you turn on Low Power Mode with one tap. Or you can enable it by going to Settings > Battery. Low Power Mode reduces display brightness, optimizes device performance, and minimizes system animations. Apps including Mail will not download content in the background, and features like AirDrop, iCloud sync, and Continuity will be disabled. You can still use key functions like making and receiving phone calls, email, and messages, accessing the Internet, and more. And when your phone charges up again, Low Power Mode automatically switches off.

View Battery Usage information

With iOS, you can easily manage your device’s battery life, because you can see the proportion of your battery used by each app (unless the device is charging). To view your usage, go to Settings > Battery.

Background Activity. This indicates that the battery was used by the app while it was in the background — that is, while you were using another app.

  • To improve battery life, you can turn off the feature that allows apps to refresh in the background. Go to Settings > General > Background App Refresh and set the switch to Off.
  • If the Mail app lists Background Activity, you can choose to fetch data manually or increase the fetch interval. Go to Settings > Mail, Contacts, Calendars > Fetch New Data.

Location and Background Location. This indicates that the app is using location services.

  • You can optimize your battery life by turning off Location Services for the app. Turn off in Settings > Privacy > Location Services.
  • In Location Services, you can see each app listed with its permission setting. Apps that recently used location services have an indicator next to the on/off switch.

Home & Lock Screen. This indicates that the Home screen or Lock screen was displayed on your device. For example, the display was awakened by pressing the Home button or by a notification.

If an app frequently wakes your display with notifications, you can turn off push notifications for the app in Settings > Notifications. Tap App and set Allow Notifications to Off.

No Cell Coverage and Low Signal. This indicates that either you are in a poor cell coverage area and your iOS device is searching for a better signal or that you’ve used your device in low-signal conditions, which has affected your battery life.

You can optimize your battery life by turning on Airplane mode. Swipe up to open Control Center and tap the Airplane mode icon. Note that you cannot make or receive calls while in Airplane mode.


Also, please see Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures to learn more about the operating temperatures and temperature management of your iPhone.

Let us know if this helps.

Have a great day!

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Is this normal? iPhone 6s Plus intermittently turn off when using camera (even with battery up to 35%+ charge)

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