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VernyH
Level 1 (4 points)
Mac OS X

Q: In apple mail app something is creating thousands of Inbox folders  INBOX 111111111 etc cannot delete these

I am using an iPhone 6s in Apple Mail App when i look at messages something is creating thousands of Inbox Folders they are named Inbox 1111111etc almost impossible to delete . I have uninstalled the mail app and reinstalled from APP Store but they remain in the phone

Posted on Oct 18, 2016 8:03 AM

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VernyH

Q: In apple mail app something is creating thousands of Inbox folders  INBOX 111111111 etc cannot delete these

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  • by irina_w,Helpful

    irina_w irina_w Oct 19, 2016 7:16 AM in response to VernyH
    Community Specialists
    Oct 19, 2016 7:16 AM in response to VernyH
    Greetings VernyH,

    I see that the Mail app on your iPhone 6s is creating thousands of Inbox folders, and you are unable to delete them. I can imagine that you are wondering where these folders are coming from. This definitely sounds like something that shouldn't be happening. 

    I would suggest trying to log into the iCloud website and selecting Mail, and see if you are able to identify the folders and delete them here. You can sign into iCloud using this link: Sign in to iCloud

    Please let us know the results and we'll continue to help with this. 

    All the best. 

  • by VernyH,

    VernyH VernyH Oct 19, 2016 7:21 AM in response to VernyH
    Level 1 (4 points)
    Mac OS X
    Oct 19, 2016 7:21 AM in response to VernyH

    I have checked on the e-mail server of my other internet provider account and found these folders there I have spent a couple of hours deleting the folders on their on-line e-mail message page . I have also logged a call to try and understand what is creating these folders and hopefully will get some answers from them. Many thanks for assistance much appreciated. There were over 600 folders of this type.