iPhone 6plus cannot backup to iTunes

Question

iPhone 6plus cannot backup to iTunes

after updating os. Sierra in my MacBook Pro, i can't sync my iPhone 6plus128gb to my itunes

once connect my iphone to my mbp, it will start loading backup 1 to 6 but lastly it occur, your iPhone disconnected, backup failed. May I know the solution of this please? I need to transfer all my data to my new iPhone 7plus

iPhone 6 Plus, iOS 10.0.3

Posted on Oct 18, 2016 8:52 AM

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Answer 1

raina_b22

Community Specialist

Oct 19, 2016 7:36 AM in response to khankhanchin88

Hello khankhanchin88,

Thank you for using Apple Support Communities. It's my understanding that after upgrading to macOS Sierra, you're unable to successfully back up your iPhone. I know backing up can be extremely important, especially when trying to transfer content to a new phone. I'm happy to help.

Please try the steps below, try again after each step:

Make sure that you have the latest version of iTunes.

Connect your device to your computer with a USB cable, then select your device in iTunes. If your device doesn't appear in iTunes, you need to fix that issue before you can continue. Or, if you forgot your passcode or your device is disabled, learn what to do.

Turn off both your computer and your iPhone, iPad, or iPod touch. Then turn them on again.

If your iTunes Back up couldn't be completed or you can't restore from a backup

If the issue persists, try backing up on other computers you own or back up with iCloud. Use the following link for iCloud back up assistance:
How to back up your iPhone, iPad, and iPod touch

If you continue to have issues, please provide any additional details including error messages.

Have a great day!

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Answer 2

Oct 23, 2016 9:48 AM in response to raina_b22

thanks a lot & appreciate that .... and it works .... thanks you so much for the kind advice.

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