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Q: iPhone 6plus cannot backup to iTunes
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Oct 19, 2016 7:36 AMby becky_s22,Hello khankhanchin88,
Thank you for using Apple Support Communities. It's my understanding that after upgrading to macOS Sierra, you're unable to successfully back up your iPhone. I know backing up can be extremely important, especially when trying to transfer content to a new phone. I'm happy to help.
Please try the steps below, try again after each step:
If your iTunes Back up couldn't be completed or you can't restore from a backup- Make sure that you have the latest version of iTunes.
- Connect your device to your computer with a USB cable, then select your device in iTunes. If your device doesn't appear in iTunes, you need to fix that issue before you can continue. Or, if you forgot your passcode or your device is disabled, learn what to do.
- Turn off both your computer and your iPhone, iPad, or iPod touch. Then turn them on again.
If the issue persists, try backing up on other computers you own or back up with iCloud. Use the following link for iCloud back up assistance:
How to back up your iPhone, iPad, and iPod touch
If you continue to have issues, please provide any additional details including error messages.
Have a great day!
