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Q: image capture does not recognize HP C7180 scanner after upgrading to Sierra

My HP C7180 All-in-One worked fine in scanner mode with image capture until I upgraded to OS Sierra. Now image capture will not recognize the scanner at all. I have made sure that I have the most current HP printer drivers installed as well. It still works fine as a printer, just not able to scan a document via image capture.

MacBook Pro (17-inch Late 2011), OS version 10.12

Posted on Oct 18, 2016 10:40 AM

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Q: image capture does not recognize HP C7180 scanner after upgrading to Sierra

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  • by Starr.C,

    Starr.C Starr.C Oct 19, 2016 9:07 AM in response to B&E
    Community Specialists
    Oct 19, 2016 9:07 AM in response to B&E
    Hello B&E, 

    I see that you are unable to scan images after updating to macOS Sierra.  I checked HP's website and it doesn't look like there is a driver available yet for macOS 10.12.  However, here are some troubleshooting steps that I would start with when experiencing issues scanning.  

    macOS Sierra: Scanning troubleshooting

    If these steps did not resolve the issue, I would recommend reaching out to HP for further assistance.  Thank you for visiting Apple Support Communities.  

    Cheers.  

  • by Skiman_13,

    Skiman_13 Skiman_13 Oct 20, 2016 3:24 PM in response to B&E
    Level 1 (4 points)
    Oct 20, 2016 3:24 PM in response to B&E

    Look for HP Easy Scan in the App Store. The app will allow you to scan to your computer.

     

    Be well