Need help with Time Machine

I have a brand new MacBook Pro.


I have a Time Machine 802.11n with the latest firmware. I know and have verified the password in Airport.


I have been using the Time Machine for a while, last backup October 5. Well, my Time Machine recently wasn't working. I removed the disk and whenever I would try to readd it I get this error:


Keychain error 100001 occurred while creating a System Keychain entry for the username “Justin Cannon” and URL “afp://Justin%20Cannon@Justin%20Cannon's%20Time%20Capsule._afpovertcp._tcp.loca l./Justin's%20Time%20Capsule”.

I tried Disk Repair just in case. No change. Same error. I wanted to go into Keychain Access to remove all the Time Machine entries under the System Keychain thinking that might fix it but I cannot remove them.

Does anyone know what's wrong or how to fix this so I can use Time Machine again?

Macbook Pro, Mac OS X (10.5.2)

Posted on Oct 18, 2016 7:35 PM

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13 replies

Nov 8, 2016 9:58 AM in response to jrcannon

I understand you are using a USB hard disk drive connected to the Time Capsule, is that correct? First, confirm that disk appears when you launch AirPort Utility: Select the Time Capsule > Edit > Disks. Make sure its icon appears adjacent to Partitions, that Enable file sharing is selected, Secure Shared Disks > With device password, and Remember this password in my Keychain is selected.


Then, "reconnect" to that disk as follows:


To reconnect to the backup device, open Time Machine Preferences, and select "Add or remove backup disk". Select the backup disk, then Remove Disk and confirm that selection with Stop Using This Disk. Then, select "Add or remove backup disk" again. Re-select the same one under Available Disks, then Use Disk. You will be prompted for the password you provided for that disk in AirPort Utility.


"Waiting to complete first backup" will appear, which means it won't do anything until the next scheduled backup. That does not mean it needs to create a completely new backup, as if it's creating a brand new one. Your existing backups will still be there.


If you don't want to wait that long, select Back Up Now.


If Time Machine reports the backup disk "cannot be found" again, the solution requires deleting the entry for its password using Keychain Access. Write back for instructions.


A Notification may appear if your source volume is encrypted and the backup volume is not. That's normal.


Your existing backups will remain unaffected, but since it has been more than a few days since the last backup, it will take a long time to finish that incremental backup. TM will perform a "deep scan" which always takes a long time. A few hours, perhaps. If you upgraded macOS at some time subsequent to the previous backup, three or four days might be necessary during which "Preparing Backup" will appear with no other apparent signs of progress. Let it finish.


Needless to say, if you are using any non-Apple "anti-virus" junk, don't. That just goes without saying.

Nov 9, 2016 10:02 PM in response to John Galt

I have a external hard drive I back up to from time to time and lock in a fireproof box. That works fine and is not the problem.


The problem is with my Airport Time Capsule.


I open Time Machine Preferences, and select "Add or remove backup disk". I select the backup disk, then Remove Disk and confirm that selection with Stop Using This Disk. Then, select "Add or remove backup disk" again. Re-select the same one under Available Disks, then Use Disk. I am prompted for the password provided for that disk in AirPort Utility. I enter the password and it says connecting. Then I get this error:


Keychain error 100001 occurred while creating a System Keychain entry for the username “Justin Cannon” and URL “afp://Justin%20Cannon@Justin%20Cannon's%20Time%20Capsule._afpovertcp._tcp.loca l./Justin's%20Time%20Capsule”.

Basically, I cannot add the Airport Time Capsule as a disk anymore and don't know why. I even reset the System Keychain and still get the error.

Nov 10, 2016 5:23 AM in response to jrcannon

I have a external hard drive I back up to from time to time and lock in a fireproof box. That works fine and is not the problem.


Thanks. You can disconnect the USB HD any time you want, and storing it elsewhere is definitely a good idea. Doing that should have no bearing on the problem.


What you describe is definitely the Keychain problem I alluded to earlier. It may or may not be related to this apparent bug although that particular one was limited to accessing the TC in the Finder and does not appear to be affecting the way Time Machine is working.


I suggest using Keychain Access again. Delete any entries for the Time Capsule, this time looking in the Login Keychain, not System. Search for After that, you will need to repeat the "Add or remove backup disk" procedure. When you do that, be sure to have the external USB HD connected to the TC.

Nov 14, 2016 9:41 PM in response to John Galt

Sorry I mentioned the external HDD. I think that only confused things. The HDD has nothing whatsoever to do with the Time Capsule. It's just an additional backup drive. We can ignore it all together. It doesn't attach to the TC, it doesn't have any problems, and it's currently my only source of backup that works. I can go into into Time Machine, "Add or remove backup disk" and select the external HDD that's *plugged into my computer* and do a backup just fine.


The problem is with the Airport Time Capsule that I have. It is a Airport Time Capsule 2TB, older model like this: https://www.amazon.com/Apple-Time-Capsule-2TB-MD032LL/


Whenever I "Add or remove backup disk" and select that it says connecting and then I get the error. I new to setup backups through Time Capsule so it's always backing up when I'm using the computer. I cannot delete Keychain Access entries.


Maybe I just need to upgrade and get the newest Time Capsule model? I've had this one for years.

Nov 15, 2016 8:43 PM in response to jrcannon

The only thing I have to suggest is to perform a "hard reset" as described in Resetting an AirPort base station FAQ - Apple Support. It's a very long document that can be summarized as follows:


To "hard reset" an AirPort Base Station: make sure it's powered up, then gently press and hold its tiny reset button. Don't apply any more force than required to feel a tactile click. Keep it depressed for five to ten seconds, long enough for its LED to flash amber rapidly. Release the reset button. Then, the LED will glow amber steadily for about a minute. Then, it will flash amber, slowly, about once every second or two, waiting for you to configure it with AirPort Utility.


Launch AirPort Utility and reconfigure the TC, after which you will need to repeat the "reconnect" procedure I described earlier.


The "hard reset" does not erase any of your existing backups.

Nov 25, 2016 4:53 PM in response to John Galt

I bought a brand new AirPort Time Capsule and am still having this problem. I go to Time Machine, Select Disk, select it, enter password, it says Connecting and then I get this error:

Keychain error 100001 occurred while creating a System Keychain entry for the username “Justin Cannon” and URL “afp://Justin%20Cannon@JC's%20AirPort%20Time%20Capsule._afpovertcp._tcp.local./ Data”.

It's something with the configuration on my computer. Can anyone help?

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