aneupane2940
Level 1 (4 points)
Mac OS X

Q: Dialog box not closing even after multiple restart

I have an annoying "Search the Web..." dialog box appering in desktop.

I tried to even remove malware using BitDefender. Its not working. Please help me with it.

 

Thanks,

Achyutdialog-min.png

MacBook Pro (Retina, 13-inch,Early 2015), iOS 10.0.3

Posted on Oct 18, 2016 11:13 PM

Close
aneupane2940

Q: Dialog box not closing even after multiple restart

  • All replies
  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Oct 19, 2016 12:46 PM in response to aneupane2940
    Community Specialists
    Oct 19, 2016 12:46 PM in response to aneupane2940

    Hello aneupane2940,


    Thank you for asking for help here in the Apple Support Communities. I understand how important it is to have your computer operating as you expect it to. Here is what I recommend:


    The first thing we want to ensure is that all your data is safe. You can make a backup using Time Machine and an external hard drive. Use this article for help making a backup of your Mac: Use Time Machine to back up or restore your Mac.


    Then, I recommend clicking the Apple, and then clicking Force Quit. See what is listed in there. If you do not recognize something in there, force it to quit. You can also try relaunching Finder there to see if it clears.


    If not, please boot into safe mode. Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes is all that is necessary to correct an issue. When you boot to safe mode, log in to your account and check if the issue is also occurring in safe mode or not. This help article will help you with the steps for safe mode: Try safe mode if your Mac doesn't finish starting up. If everything is working properly in safe mode, but then is not working after you restart the Mac to leave safe mode and boot back into your user account, please check the section titled "If an issue doesn't happen in safe mode" for troubleshooting steps.


    If the issue is also happening in safe mode, you want to test this in another test administrator user account on your Mac. A test user will let us know if the issue is isolated to your account, or system wide. Please check this help article: How to test an issue in another user account on your Mac. If the issue is being experienced in the test user also, then we need to check the section titled "If an issue happens in more than one user account" from the article provided above which will lead you to this help article: Mac OS X: How to troubleshoot a software issue.


    Thanks again and have a great rest of your day.

  • by aneupane2940,

    aneupane2940 aneupane2940 Oct 19, 2016 9:39 PM in response to brenden dv
    Level 1 (4 points)
    Mac OS X
    Oct 19, 2016 9:39 PM in response to brenden dv

    Hi,

    The issue is not seen in safe mode. I did multiple restart. Also, I removed all log in items from groups in settings. Still the dialog box wont go. Please help me with it.

     

    Thanks,

    Achyut

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 20, 2016 4:19 AM in response to aneupane2940
    Level 6 (12,709 points)
    Mac OS X
    Oct 20, 2016 4:19 AM in response to aneupane2940

    Create a new user account and test. In all likelihood, the issue does not occur there.

     

    It is almost certainly caused by some software that is running in your account.

    To help us help you, run Etrecheck and post its report here, so we can have a go at finding what might be.

  • by aneupane2940,

    aneupane2940 aneupane2940 Oct 20, 2016 11:09 PM in response to Luis Sequeira1
    Level 1 (4 points)
    Mac OS X
    Oct 20, 2016 11:09 PM in response to Luis Sequeira1

    Done, I have posted my report. Please help me with report.

     

     

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-20 22:58:30

    Download EtreCheck from https://etrecheck.com

    Runtime 1:37

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Other problem

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 13-inch, Early 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro12,1

        1 2.7 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1867 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1867 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 22

     

    Video Information: ⓘ

        Intel Iris Graphics 6100

            Color LCD 2560 x 1600

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: about one day

     

    Disk Information: ⓘ

        APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 120.11 GB (75.71 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 120.47 GB Online

     

    USB Information: ⓘ

        Broadcom Corp. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Anywhere

     

    Adware: ⓘ

        ~/Library/LaunchAgents/com.ShoppyTool.agent.plist

        ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

        ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

        3 adware files found. [Remove]

     

    Unknown Files: ⓘ

        ~/Library/LaunchAgents/macbarstartup.plist

            open /Applications/MacBar.app

        One unknown file found. [Check files]

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    165 Apple tasks

        [running]    100 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    42 Apple tasks

        [loaded]    161 Apple tasks

        [running]    101 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-10-12) [Support]

        [failed]    com.teamviewer.teamviewer.plist (2016-10-18) [Support]

        [failed]    com.teamviewer.teamviewer_desktop.plist (2016-10-18) [Support]

        [running]    jp.co.canon.CUPSSFP.BG.plist (2014-08-01) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-10-12) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-09-23) [Support]

        [loaded]    com.teamviewer.Helper.plist (2016-09-19) [Support]

        [failed]    com.teamviewer.teamviewer_service.plist (2016-10-18) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.ShoppyTool.agent.plist (2016-06-29) Adware!  [Remove]

        [failed]    com.jdibackup.ZipCloud.autostart.plist (2016-10-18) Adware!  [Remove]

            /usr/bin/open

        [failed]    com.jdibackup.ZipCloud.notify.plist (2016-10-18) Adware!  [Remove]

            /usr/bin/open

        [loaded]    macbarstartup.plist (2016-07-04)

     

    Internet Plug-ins: ⓘ

        AdobePDFViewerNPAPI: 15.020.20039 - SDK 10.11 (2016-10-18) [Support]

        FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-12) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        AdobePDFViewer: 15.020.20039 - SDK 10.11 (2016-10-18) [Support]

        Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-12) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-09-23) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

            15%    firefox

             8%    WindowServer

             3%    kernel_task

             2%    fontd

             1%    com.apple.AmbientDisplayAgent

     

    Top Processes by Memory: ⓘ

        1.38 GB    com.apple.WebKit.WebContent(7)

        1.12 GB    firefox

        703 MB    kernel_task

        156 MB    mdworker(8)

        98 MB    MTLCompilerService(10)

     

    Virtual Memory Information: ⓘ

        291 MB    Free RAM

        7.71 GB    Used RAM (1.08 GB Cached)

        394 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Oct 19, 2016, 11:42:49 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-19-234249_[ redacted].cpu_resource.diag [Details]

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

        Oct 19, 2016, 11:33:45 PM    Self test - passed

        Oct 19, 2016, 10:45:36 PM    /Library/Logs/DiagnosticReports/DrSafety_2016-10-19-224536_[redacted].cpu_resou rce.diag [Details]

            /Applications/DrSafety.app/Contents/MacOS/DrSafety

        Oct 19, 2016, 01:40:33 AM    /Library/Logs/DiagnosticReports/firefox_2016-10-19-014033_[redacted].cpu_resour ce.diag [Details]

            /Applications/Firefox.app/Contents/MacOS/firefox

        Oct 18, 2016, 10:30:18 PM    /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2016-10-18-223018_[reda cted].cpu_resource.diag [Details]

            /Applications/BitdefenderVirusScanner.app/Contents/MacOS/BitdefenderVirusScanne r

        Oct 18, 2016, 10:01:30 PM    /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2016-10-18-220130_[reda cted].cpu_resource.diag [Details]

     

     

     

     

     

     

     

     

     

     

     

     

    Luis Sequeira1 wrote:

     

    Create a new user account and test. In all likelihood, the issue does not occur there.

     

    It is almost certainly caused by some software that is running in your account.

    To help us help you, run Etrecheck and post its report here, so we can have a go at finding what might be.

    Luis Sequeira1 wrote:

     

    Create a new user account and test. In all likelihood, the issue does not occur there.

     

    It is almost certainly caused by some software that is running in your account.

    To help us help you, run Etrecheck and post its report here, so we can have a go at finding what might be.

    Thanks,

    Achyut

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 21, 2016 6:18 AM in response to aneupane2940
    Level 6 (12,709 points)
    Mac OS X
    Oct 21, 2016 6:18 AM in response to aneupane2940

    1) You have adware, as the report clearly says in red!

    Click the remove links in the etrecheck report for help on how to remove them.

     

    2) You also seem to have installed "Bitdefender", an antivirus. That is useless and is likely to cause problems.

    I suggest you uninstall it.

  • by Eric Root,

    Eric Root Eric Root Oct 21, 2016 8:22 PM in response to aneupane2940
    Level 9 (74,064 points)
    iTunes
    Oct 21, 2016 8:22 PM in response to aneupane2940

    Bitdefender uninstal