guar47
Level 1 (6 points)
Apple Music

Q: Not formatted messages in mail.app

Hello.

I have a problem with reading messages in my Mail application on MacOS Sierra.

At the web interface they looks like formatted html messages:

Screen Shot 2016-10-19 at 10.07.47.png

But in the Mail application the same message looks like only text:

 

And at the many messages pictures not loaded, like this:

Screen Shot 2016-10-19 at 10.10.10.png

<Image Edited by Host to Remove Personal Information>

MacBook Air (13-inch, Early 2015), OS X El Capitan (10.11.4)

Posted on Oct 19, 2016 2:16 PM

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guar47

Q: Not formatted messages in mail.app

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  • Helpful answers

  • by norm123,

    norm123 norm123 Oct 19, 2016 2:31 PM in response to guar47
    Community Specialists
    Oct 19, 2016 2:31 PM in response to guar47
    Greetings Guar47, 

    I see that you are having an issue with images loading in the Mail app on MacOS Sierra. We appreciate you providing an image of the issue you are having, and I know how important it is to make sure that you an clearly see images when reading emails. Let's see how I can help.

    First, have you tried to quit the mail app and reopen to see if you get the same thing? If not, please start there and see if you get the same result. 

    Then, I would also suggest giving your MacBook a fresh restart, and then trying to view this email again.

    Please let us know the results of this test and we'll help you get through this. 

    All the best!

  • by trevoz,

    trevoz trevoz Oct 19, 2016 2:54 PM in response to guar47
    Level 4 (1,822 points)
    Mac OS X
    Oct 19, 2016 2:54 PM in response to guar47

    To fix this issue, go to Mail > Preferences > Viewing  and check the checkbox for "Load remote content in messages".

  • by guar47,

    guar47 guar47 Oct 21, 2016 3:19 PM in response to norm123
    Level 1 (6 points)
    Apple Music
    Oct 21, 2016 3:19 PM in response to norm123

    Hello, thanks. But it doesn't help. I tried to restart application and my MacBook.

  • by guar47,

    guar47 guar47 Oct 21, 2016 3:21 PM in response to trevoz
    Level 1 (6 points)
    Apple Music
    Oct 21, 2016 3:21 PM in response to trevoz

    Hello, this checkbox is checked. I tried disable and enable it again, but it didn't help too.

  • by guar47,

    guar47 guar47 Oct 21, 2016 3:42 PM in response to guar47
    Level 1 (6 points)
    Apple Music
    Oct 21, 2016 3:42 PM in response to guar47

    update

    I get the email from one of my subscribes today with text:

    Bummer! It looks like your email client doesn't support HTML emails.

     

    Try opening this email in another email client.

     

    Or, open the following link to view the email in a browser: https://boomtrain.net/messages/1476970344582574c4c18c5d2/raw