samhargreaves

Q: why does my ipad keep asking for an old apple id

why does my ipad suddenly keep asking for an old apple id that was replaced months ago

iPad Air 2 WiFi, Cellular

Posted on Oct 19, 2016 2:35 AM

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Q: why does my ipad keep asking for an old apple id

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  • by norm123,

    norm123 norm123 Oct 19, 2016 2:54 PM in response to samhargreaves
    Community Specialists
    Oct 19, 2016 2:54 PM in response to samhargreaves
    Hi samhargreaves, 

    I understand you are receiving a password prompt for an Apple ID that is no longer in use.  I would need to see a screenshot of the prompt and clarification on what you mean by replaced to provide you a better answer.   However, this is most likely related to purchases associated with that Apple ID.  Let's start with making sure all services that use an Apple ID have been updated with the new one.  Please see the link below for more information.  

    What to do after you change your Apple ID email address or password

    Please let me know if this prompt still appears after making these adjustments, and thank you for visiting Apple Support Communities.  

    Cheers.