Matador275
Level 1 (4 points)
Mac OS X

Q: keyboard issues on macbook pro

Inexplicably my early 2011 MBPr is starting to experience issues with the organic keyboard.

 

The s, a, z, w, q  keys on the left side and k, i, o, p, l, m keys on the right side all routinely stop working since I've upgraded to OS Sierra.

 

I've attempted every searchable fix, including SMC reset, and cannot get the keys to work properly. Sometimes they come back on after I tap on them individually for 30-60 seconds and sometimes they don't.

 

Now I'm forced to borrow a coworkers external bluetooth keyboard in order to even enter my password. Quite a problem and it needs to be fixed ASAP.

 

Does anyone have a solution short of downgrading back to the last OS?

MacBook Pro, macOS Sierra (10.12)

Posted on Oct 19, 2016 5:29 AM

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Matador275

Q: keyboard issues on macbook pro

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  • Helpful answers

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 19, 2016 5:38 AM in response to Matador275
    Level 6 (12,709 points)
    Mac OS X
    Oct 19, 2016 5:38 AM in response to Matador275

    Restart in Safe Mode.

    Do the keys work there? (I am strongly suspecting they do)

     

    Now restart normally again. There is a chance this has fixed it.

     

    If not, run Etrecheck and post its report here.

     

    You may also add a different keyboard layout in System Preferences->Keyboard->Input Sources and test to see if the problem is specific to your own layout (it does not look like it, considering the problem does not seem to occur with an external keyboard).

     

    Edit: do you have any Wacom tablet? Make sure the driver is fully updated.

  • by Matador275,

    Matador275 Matador275 Oct 19, 2016 6:34 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Mac OS X
    Oct 19, 2016 6:34 AM in response to Luis Sequeira1

    I do not have a Wacom tablet and restarting in Safe mode did not fix the issue.

     

    Here is the Etrecheck report:

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-19 08:32:16

    Download EtreCheck from https://etrecheck.com

    Runtime 3:37

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Organic MBPr Keyboard not working properly after OS Sierra update

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 13-inch, Early 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro10,2

        1 2.6 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 1032

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 2560 x 1600

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SM256E disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 249.80 GB (75.69 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Logitech USB Receiver

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/Tunnelblick.app

        [not loaded]    net.tunnelblick.tap (20141104 (Tunnelblick build 4582) - 2016-08-30) [Support]

        [not loaded]    net.tunnelblick.tun (20141104 (Tunnelblick build 4582) - 2016-08-30) [Support]

     

            /Applications/eqMac.app

        [loaded]    com.bitgapp.eqMacDriver (1.5.2 - SDK 10.10 - 2015-09-02) [Support]

     

            /Applications/iSkysoft iTube Studio.app

        [not loaded]    com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6 - 2016-10-13) [Support]

     

            /Library/Extensions

        [loaded]    com.avira.kext.FileAccessControl (1.2.2 - SDK 10.9 - 2016-10-04) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2016-10-06) [Support]

     

    Startup Items: ⓘ

        ProTec6b: Path: /Library/StartupItems/ProTec6b

        Startup items no longer function in OS X Yosemite or later

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    166 Apple tasks

        [running]    98 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    39 Apple tasks

        [loaded]    157 Apple tasks

        [running]    107 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-05-07) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-10-11) [Support]

        [loaded]    com.avira.antivirus.general.agent.plist (2016-01-21) [Support]

        [loaded]    com.avira.antivirus.gjallarhorn.plist (2016-10-04) [Support]

        [loaded]    com.avira.antivirus.notifications.agent.plist (2016-01-21) [Support]

        [loaded]    com.avira.antivirus.odscan.default.plist (2016-10-17) [Support]

        [loaded]    com.avira.antivirus.scheduler.agent.plist (2016-01-21) [Support]

        [running]    com.avira.antivirus.systray.plist (2016-01-21) [Support]

        [loaded]    com.avira.antivirus.telemetry.agent.plist (2016-01-21) [Support]

        [loaded]    com.avira.antivirus.update.default.plist (2016-01-21) [Support]

        [running]    com.avira.helper.avstats.plist (2016-01-21) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-08-14) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2016-08-22) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2016-08-22) [Support]

        [loaded]    org.gpgtools.Libmacgpg.xpc.plist (2016-06-28) [Support]

        [loaded]    org.gpgtools.gpgmail.enable-bundles.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.gpgmail.patch-uuid-user.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.macgpg2.fix.plist (2015-03-08) [Support]

        [running]    org.gpgtools.macgpg2.shutdown-gpg-agent.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.updater.plist (2016-08-08) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-10-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-11) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-05-09) [Support]

        [failed]    com.avira.antivirus.dbcleaner.plist (2016-01-21) [Support]

        [running]    com.avira.helper.watchdox.plist (2016-01-21) [Support]

        [loaded]    com.github.IngmarStein.Monolingual.Helper.plist (2015-11-03) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-03) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-06-23) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-12-06) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-08-14) [Support]

        [loaded]    com.teamviewer.Helper.plist (2016-08-22) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2016-08-22) [Support]

        [loaded]    net.tunnelblick.tunnelblick.tunnelblickd.plist (2016-08-31) [Support]

        [loaded]    org.gpgtools.gpgmail.patch-uuid.plist (2015-03-08) [Support]

        [loaded]    org.wireshark.ChmodBPF.plist (2015-01-12) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.bittorrent.uTorrent.plist (2015-05-07)

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-08-15) [Support]

        [running]    com.lastpass.LastPassHelper.plist (2016-01-05) [Support]

        [running]    com.spotify.webhelper.plist (2016-10-16) [Support]

        [loaded]    net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2016-08-25) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Mail    Application  (/Applications/Mail.app)

        Sync    Application  (/Applications/Sync.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        iSkysoft Helper Compact    Application  (~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

        Degoo    Application Hidden (/Applications/Degoo/Degoo.app)

        Google Chrome    Application Hidden (/Applications/Google Chrome.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-16) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-15) [Support]

        AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-15) [Support]

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-16) Outdated! Update

        SharePointBrowserPlugin: 14.3.9 - SDK 10.6 (2015-11-03) [Support]

        Google Earth Web Plug-in: 7.1 (2016-10-17) [Support]

        nplastpass: 3.1.89 - SDK 10.10 (2015-11-03) [Support]

        Silverlight: 5.1.40416.0 - SDK 10.6 (2015-11-03) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-27) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        VSeeHelper: Unknown

        WebEx64: 1.0 - SDK 10.6 (2015-11-06) [Support]

     

    Safari Extensions: ⓘ

        AdBlock - BetaFish, Inc. - https://getadblock.com (2016-05-21)

        Grammarly Spell Checker & Grammar Checker - Grammarly (2016-02-15)

        iTube Studio - iSkysoft Studio - http://www.iskysoft.com (2016-06-27)

        Clean Links for Google - Dennis Umetzu - http://www.umetzu.com (2016-04-19)

        LastPass - LastPass - https://lastpass.com (2016-08-25)

        Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-03-13)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-05-09) [Support]

        GPGPreferences (2016-10-13) [Support]

        Java (2016-04-27) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 249.80 GB Disk used: 174.12 GB

        Destinations:

            Backup HD [Local]

            Total size: 999.86 GB

            Total number of backups: 23

            Oldest backup: 9/1/15, 1:21 PM

            Last backup: 10/1/16, 1:44 PM

            Size of backup disk: Excellent

                Backup size 999.86 GB > (Disk size 249.80 GB X 3)

     

    Top Processes by CPU: ⓘ

            52%    savapi

            21%    corecaptured

            18%    bird

             7%    kernel_task

             4%    WindowServer

     

    Top Processes by Memory: ⓘ

        868 MB    Google Chrome Helper(8)

        810 MB    kernel_task

        475 MB    savapi

        279 MB    avguard.bin

        221 MB    com.apple.WebKit.WebContent(3)

     

    Virtual Memory Information: ⓘ

        405 MB    Free RAM

        7.60 GB    Used RAM (2.19 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Oct 19, 2016, 08:27:08 AM    /Library/Logs/DiagnosticReports/suggestd_2016-10-19-082708_[redacted].cpu_resou rce.diag [Details]

            suggestd

        Oct 19, 2016, 08:23:25 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-19-082325_[redacted].crash

            /Applications/Avira.app/Contents/MacOS/avlogwriter

        Oct 19, 2016, 08:23:23 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-19-082323_[redacted].crash

        Oct 19, 2016, 08:23:06 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-19-082306_[redacted].crash

        Oct 19, 2016, 08:22:26 AM    Self test - passed

        Oct 19, 2016, 07:18:25 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-19-071825_[redacted].crash

        Oct 19, 2016, 07:01:07 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-19-070107_[redacted].crash

        Oct 19, 2016, 07:01:03 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-19-070103_[redacted].crash

        Oct 19, 2016, 07:00:48 AM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-19-070048_[redacted].crash

        Oct 18, 2016, 09:16:33 PM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-18-211633_[redacted].crash

        Oct 18, 2016, 09:16:22 PM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-18-211622_[redacted].crash

        Oct 18, 2016, 09:16:12 PM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-18-211612_[redacted].crash

        Oct 18, 2016, 09:16:02 PM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-18-211602_[redacted].crash

        Oct 18, 2016, 08:46:00 PM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-18-204600_[redacted].crash

        Oct 18, 2016, 08:45:41 PM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-18-204541_[redacted].crash

        Oct 18, 2016, 08:45:29 PM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-18-204529_[redacted].crash

        Oct 18, 2016, 08:45:18 PM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-18-204518_[redacted].crash

        Oct 18, 2016, 03:42:31 PM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-18-154231_[redacted].crash

        Oct 18, 2016, 03:42:17 PM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-18-154217_[redacted].crash

        Oct 18, 2016, 03:42:07 PM    /Library/Logs/DiagnosticReports/avlogwriter_2016-10-18-154207_[redacted].crash

        Oct 18, 2016, 02:13:10 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Databases_2016-10-18-141310_[r edacted].cpu_resource.diag [Details]

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Databases.xpc/Contents/MacOS/com.apple.WebKit.Databases

        Oct 18, 2016, 01:14:43 PM    /Library/Logs/DiagnosticReports/iPhoto_2016-10-18-131443_[redacted].cpu_resourc e.diag [Details]

            /Applications/iPhoto.app/Contents/MacOS/iPhoto

        Oct 18, 2016, 12:34:15 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Databases_2016-10-18-123415_[r edacted].cpu_resource.diag [Details]

        Oct 18, 2016, 07:15:35 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Databases_2016-10-18-071535_[r edacted].cpu_resource.diag [Details]

        Oct 17, 2016, 09:06:24 PM    /Library/Logs/DiagnosticReports/FaceTime_2016-10-17-210624_[redacted].hang

            /Applications/FaceTime.app/Contents/MacOS/FaceTime

        Oct 17, 2016, 12:36:56 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Databases_2016-10-17-123656_[r edacted].cpu_resource.diag [Details]

        Oct 17, 2016, 07:57:13 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Databases_2016-10-17-075713_[r edacted].cpu_resource.diag [Details]