HT205252: If an app won't run or install on your Mac after you upgrade OS X

Learn about If an app won't run or install on your Mac after you upgrade OS X

TrikeMike

Level 1 (4 points)

Desktops

Q: Updated to Sierra yesterday and tried to run OpenOffice this morning. It starts and then gives error message application quit unexpectedly. Sent info to Apple. I am looking for an answer to fix this. OpenOffice works fin prior to upgrade.

I upgraded to Sierra yesterday. Computer is an iMac Retina 5K 27 inch late 2015. I tried to run OpenOffice and it flashes the start screen then a message application quit unexpectedly. Sent info to Apple and tried ignore and restart application buttons but the same thing happens. I use OpenOffice extensively and need to get it running. How can I fix it?

iMac with Retina 5K display, Other OS, Sierra

Posted on Oct 19, 2016 3:40 AM

I have this question too

Q: Updated to Sierra yesterday and tried to run OpenOffice this morning. It starts and then gives error message application qui ... more

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by Mike Sombrio,

Mike Sombrio Oct 19, 2016 4:27 AM in response to TrikeMike
Level 6 (17,283 points)

Apple Watch

Oct 19, 2016 4:27 AM in response to TrikeMike

Try reinstalling Open Office, they mention Sierra in the 4.1.3 release notes so I'd assume that it's compatible.
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by Boyd Porter,

Boyd Porter Oct 19, 2016 4:46 AM in response to TrikeMike
Level 4 (1,058 points)

Oct 19, 2016 4:46 AM in response to TrikeMike

If Mike's suggestion doesn't work, download Libre Office from the Mac App Store. It is free and will open the same documents you saved in Open Office.

Have a nice day.
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by TrikeMike,

TrikeMike Oct 19, 2016 3:59 PM in response to Mike Sombrio
Level 1 (4 points)

Desktops

Oct 19, 2016 3:59 PM in response to Mike Sombrio

I downloaded 4.1.3 this evening and the problem is still there. I went to OpenOfice's forum and found a lot of people having the problem. OpenOffice works fine on my MacBook Air with Sierra. A work around on the OO forum is to go to the file in finder and open it. It doe open in OO, but the icons in the tool bar are corrupted. The OO forum also reports folks have the problem with Libre.
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by TrikeMike,

TrikeMike Oct 19, 2016 4:58 PM in response to TrikeMike
Level 1 (4 points)

Desktops

Oct 19, 2016 4:58 PM in response to TrikeMike

Found a solution on OO forum. Changed display setting to generic rgb and the problem was solved.
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by Mike Sombrio,

Mike Sombrio Oct 19, 2016 5:15 PM in response to TrikeMike
Level 6 (17,283 points)

Apple Watch

Oct 19, 2016 5:15 PM in response to TrikeMike

Great find, thanks for posting back and sharing.
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HT205252: If an app won't run or install on your Mac after you upgrade OS X

Q: Updated to Sierra yesterday and tried to run OpenOffice this morning. It starts and then gives error message application quit unexpectedly. Sent info to Apple. I am looking for an answer to fix this. OpenOffice works fin prior to upgrade.

All replies Helpful answers

by Mike Sombrio,

by Boyd Porter,

by TrikeMike,

by TrikeMike,

by Mike Sombrio,

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Helpful answers