Outlook is set as the default profile but icloud won't recognize

Question

Level 1

12 points

Outlook is set as the default profile but icloud won't recognize

Outlook profile is set as the default in Outlook 2016 on a Windows 10 PC but I still receive the message that iCloud Setup cannot continue because Outlook doesn't have a default profile set up. How can I convince iCloud that a default profile IS set? I am running iCloud Version 6.0. I have tried everything I've found thus far, including signing out and back in, but nothing seems to resolve the issue. Any help is appreciated!

Outlook 2016 on Windows 10 PC

Posted on Oct 19, 2016 6:43 AM

Reply

Answer 1

mcm6920

Level 1

4 points

Feb 3, 2017 5:43 AM in response to NikitaK

Hi,

I did the same thing but still have this error. Reinstalled MS Office 2016 and icloud. Same bug.

I have a private pc (win10 + office 2016) and a laptop (win7 + office 2016). Both were working fine, but when I upgraded to 6.1. I got the error message. At both computers reinstallation is not helping me. Any other ideas?

Reply

Answer 2

zinacef

Level 10

89,158 points

Oct 19, 2016 7:49 AM in response to rchurch

What about this -- Open Outlook profiles (Control Panel > Mail) and set a default profile.

Reply

Answer 3

rchurch Author

Level 1

12 points

Oct 19, 2016 8:00 AM in response to zinacef

It is already set as the default, both in Outlook itself and via the Control Panel > Mail method you suggested. If is the ONLY profile in Mail but it is also designated as the default.

I also reinstalled iTunes, just in case that might have something to do with the issue but no change. :-(

Reply

Answer 4

rchurch Author

Level 1

12 points

Oct 19, 2016 8:02 AM in response to zinacef

Sorry, forgot to change the box in my reply. I did NOT solve the problem.

Reply

Answer 5

zinacef

Level 10

89,158 points

Oct 19, 2016 8:03 AM in response to rchurch

Did you do the following --

Uninstall the iCloud control panel for Windows (Control Panel>Uninstall or Change a Program>iCloud, then uninstall).

Then resinstall it again from here -- Download iCloud for Windows - Apple Support and try again.

Reply

Answer 6

rchurch Author

Level 1

12 points

Oct 19, 2016 8:09 AM in response to zinacef

Yes, uninstalled iCloud for Windows and downloaded and installed directly from the same link you provided. No change. Still won't acknowledge a default profile.

Reply

Answer 7

zinacef

Level 10

89,158 points

Oct 19, 2016 8:10 AM in response to rchurch

Next step -- Contact - Official Apple Support

Reply

Answer 8

rchurch Author

Level 1

12 points

Oct 19, 2016 8:24 AM in response to zinacef

I'm afraid so. Not hopeful at this point, having experienced some of the mutual finger-pointing in the past between Apple and Microsoft. It's always somebody else's fault. :-(

If I get some positive results, I'll happily repost. Thanks!

Reply

Answer 9

zinacef

Level 10

89,158 points

Oct 19, 2016 8:40 AM in response to rchurch

Sorry I wasn't of much help. 😟

See what Apple Support says, then see what MS Support says if you're punted over to their side.

Reply

Answer 10

NikitaK

Level 1

19 points

Nov 7, 2016 1:53 PM in response to rchurch

Experiencing absolutely the same behavior. Spent hours surfing for any solution but nothing helps. Please respond if you were able to solve the issue. Thx in advance!

Reply

Answer 11

NikitaK

Level 1

19 points

Nov 22, 2016 8:58 AM in response to NikitaK

End up with full reinstallation of Office and iCloud. Now it works.

Reply