caitlinswindle

Q: Why do my songs turn gray in iTunes?

I had to reset my phone over the weekend, and as a result I lost all of my music. I am trying to redownload it onto the phone. However, when I drag a song from my iTunes library over to "my phone," the song turns gray with a circle next to it, only under the my phone section, it is still fine and playable in the library portion of iTunes. Anyone know how to fix this?

iPhone 5s, iOS 10.0.2

Posted on Oct 19, 2016 6:57 AM