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Helpful answers
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Oct 19, 2016 11:29 AM in response to Huillaby Carolyn Samit,★HelpfulUn pair then re pair the Bluetooth Device.
Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch - Apple Support
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Oct 19, 2016 11:31 AM in response to Carolyn Samitby Huilla,I think is a configuration problem, thanks anyway.