janie_burmy
Level 1 (13 points)
Desktops

Q: What happens after I reinstall Mac OSX

I've been having problems with my Mac since I bought it nearly 3 years ago. It takes so long to open up and I have problems sometimes waking it up after sleep (even if it's only been asleep for a couple of hours). I have a late 2013 Mac 21.5 inch.

 

It's been suggested by the help team that I reinstall Mac OSX and them drag and drop the files I want from my time machine back onto the Mac.

 

Does this mean that I have to, in essence, completely set up my Mac again from scratch, or will it remember my users, passwords, document viewing/sharing permissions etc etc? I need to know what I might be letting myself in for as I use the Mac every day for work and can't afford for it to be out of action for a day or so while I get it all back functioning again.

 

Please help - I'm scheduled to do all of this with a technician tomorrow morning...

iMac, OS X El Capitan (10.11.6), late 2013

Posted on Oct 19, 2016 8:47 AM

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janie_burmy

Q: What happens after I reinstall Mac OSX

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  • by BDAqua,

    BDAqua BDAqua Oct 19, 2016 10:02 AM in response to janie_burmy
    Level 10 (123,870 points)
    Oct 19, 2016 10:02 AM in response to janie_burmy

    Hi, let's try a different angle first.

     

    to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

     

    http://www.etresoft.com/etrecheck

  • by janie_burmy,

    janie_burmy janie_burmy Oct 19, 2016 10:04 AM in response to BDAqua
    Level 1 (13 points)
    Desktops
    Oct 19, 2016 10:04 AM in response to BDAqua

    I haven't got a clue what you mean? What have I done wrong?

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 Oct 19, 2016 10:27 AM in response to janie_burmy
    Level 9 (58,956 points)
    Photos for Mac
    Oct 19, 2016 10:27 AM in response to janie_burmy

    He means to click the EtreCheck link in his post and then download and run the report. Then copy and paste the complete report to your reply so we can look for any obvious problems with your iMac.

  • by janie_burmy,

    janie_burmy janie_burmy Oct 19, 2016 10:33 AM in response to BDAqua
    Level 1 (13 points)
    Desktops
    Oct 19, 2016 10:33 AM in response to BDAqua

    Thanks - I'd never heard of Etre Check before - but here goes...doesn't seem to show anything odd to me ut then I'm not an expert....



    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-19 18:31:26

    Download EtreCheck from https://etrecheck.com

    Runtime 2:27

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

     

    Hardware Information: ⓘ

        iMac (21.5-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,3

        1 2.9 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information: ⓘ

        NVIDIA GeForce GT 750M - VRAM: 1024 MB

            iMac 1920 x 1080

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one hour

     

    Disk Information: ⓘ

        APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 999.35 GB (645.24 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information: ⓘ

        Western Digital My Passport 0830 2 TB

            EFI (disk1s1) <not mounted> : 210 MB

            My Passport (disk1s2) /Volumes/My Passport : 2.00 TB (1.07 TB free)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. MacBook Air SuperDrive

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Anywhere

     

    Kernel Extensions: ⓘ

            /Applications/Kies.app

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6 - 2014-03-26) [Support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6 - 2014-03-26) [Support]

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6 - 2014-03-26) [Support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5 - 2014-03-26) [Support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6 - 2014-03-26) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    156 Apple tasks

        [running]    76 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    45 Apple tasks

        [loaded]    156 Apple tasks

        [running]    90 Apple tasks

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-10-18) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-18) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.ARM.[...].plist (2016-05-21) [Support]

     

    User Login Items: ⓘ

        Dropbox    Application  (/Applications/Dropbox.app)

        Photo Stream URL    SMLoginItem  (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

        Photo Stream URL    SMLoginItem  (/Volumes/My Passport/Backups.backupdb/Simon and Jane’s iMac/2016-03-15-151518/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-22) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-09)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-09-14) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-09-14) [Support]

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-22) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-07-09)

        SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-16) [Support]

        Silverlight: 4.1.10329.0 (2014-06-07) [Support]

        JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-13) Check version

     

    Safari Extensions: ⓘ

        AdBlock - BetaFish, Inc. - https://getadblock.com (2016-07-30)

        Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-06)

        avast! Online Security - AVAST Software - http://www.avast.com (2014-07-18)

        iMedia Converter Deluxe   - iSkysoft Studio - http://www.iskysoft.com (2013-10-14)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-05-09) [Support]

        Java (2016-03-13) [Support]

     

    Time Machine: ⓘ

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.35 GB Disk used: 354.11 GB

        Destinations:

            My Passport [Local]

            Total size: 2.00 TB

            Total number of backups: 93

            Oldest backup: 22/04/2015, 18:21

            Last backup: 19/10/2016, 17:35

            Size of backup disk: Adequate

                Backup size 2.00 TB > (Disk used 354.11 GB X 3)

     

    Top Processes by CPU: ⓘ

            27%    mdworker(7)

             4%    WindowServer

             2%    kernel_task

             1%    fontd

             0%    cloudpaird

     

    Top Processes by Memory: ⓘ

        4.98 GB    com.apple.WebKit.WebContent(51)

        795 MB    kernel_task

        647 MB    Safari

        164 MB    Dropbox

        139 MB    softwareupdated

     

    Virtual Memory Information: ⓘ

        58 MB    Free RAM

        7.94 GB    Used RAM (1.04 GB Cached)

        28 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Oct 19, 2016, 04:31:15 PM    Self test - passed

  • by BDAqua,

    BDAqua BDAqua Oct 19, 2016 11:04 AM in response to janie_burmy
    Level 10 (123,870 points)
    Oct 19, 2016 11:04 AM in response to janie_burmy

    When you restart Safari, how much time does it take Safari to eat up all your RAM?

     

    You can view this in Activity Monitor.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Oct 19, 2016 11:10 AM in response to janie_burmy
    Level 9 (58,956 points)
    Photos for Mac
    Oct 19, 2016 11:10 AM in response to janie_burmy

    AT some point you had Avast antivirus installed, Mac OS does not need av or ANY other third party "maintenance" app installed. Your system would likely benefit by an erase and install of Mac OS and then manually installing your third party apps and restoring your data files.

  • by janie_burmy,

    janie_burmy janie_burmy Oct 19, 2016 11:25 AM in response to BDAqua
    Level 1 (13 points)
    Desktops
    Oct 19, 2016 11:25 AM in response to BDAqua

    Baby steps please - how do I do this please? I've found the monitor, but what bit do you need to know from it please?

  • by janie_burmy,

    janie_burmy janie_burmy Oct 19, 2016 11:17 AM in response to rkaufmann87
    Level 1 (13 points)
    Desktops
    Oct 19, 2016 11:17 AM in response to rkaufmann87

    So that's what is planned for tomorrow from my description do you think? Can't I just uninstall Avast (although I can't find it anywhere)? And if I do add in all my third party apps manually, how do I know which are third party ones if I can't remember? Is it all of the apps that don't automatically load with the Mac install?

  • by BDAqua,Helpful

    BDAqua BDAqua Oct 19, 2016 11:31 AM in response to janie_burmy
    Level 10 (123,870 points)
    Oct 19, 2016 11:31 AM in response to janie_burmy

    First quit Safari.

     

    Open Activity Monitor in Applications>Utilities, select All Processes & sort on Real Memory by clicking on that tab.

     

    Start Safari, how fast does it build up & how much does it use to start with?

     

    Have you visited a lot of Flash sites in the past?

  • by janie_burmy,

    janie_burmy janie_burmy Oct 19, 2016 11:34 AM in response to BDAqua
    Level 1 (13 points)
    Desktops
    Oct 19, 2016 11:34 AM in response to BDAqua

    Thanks - I did as you said and my cpu went from around the 97 mark down to 32 within seconds of opening Safari (I had a few pages open) an then few more seconds back to 60 then recovered to 97 within about 2 minutes. Kernel task at 1.23gb taking up most of real memory but the Safari 647 mb. I haven't a clue what all this means.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Oct 19, 2016 11:49 AM in response to janie_burmy
    Level 9 (58,956 points)
    Photos for Mac
    Oct 19, 2016 11:49 AM in response to janie_burmy

    janie_burmy wrote:

     

    So that's what is planned for tomorrow from my description do you think? Can't I just uninstall Avast (although I can't find it anywhere)? And if I do add in all my third party apps manually, how do I know which are third party ones if I can't remember? Is it all of the apps that don't automatically load with the Mac install?

    Yes you can uninstall Avast.

  • by janie_burmy,

    janie_burmy janie_burmy Oct 19, 2016 12:23 PM in response to rkaufmann87
    Level 1 (13 points)
    Desktops
    Oct 19, 2016 12:23 PM in response to rkaufmann87

    It looks like I already have uninstalled it as I can't find it. How did you know I had had Avast, or was it just an inspired guess? Was there something on Etrecheck that told you?

  • by BDAqua,

    BDAqua BDAqua Oct 19, 2016 4:03 PM in response to janie_burmy
    Level 10 (123,870 points)
    Oct 19, 2016 4:03 PM in response to janie_burmy

    So, in an etrecheck report, it doesn't show all the RAM/Memory being used now?

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Oct 19, 2016 7:39 PM in response to janie_burmy
    Level 9 (58,956 points)
    Photos for Mac
    Oct 19, 2016 7:39 PM in response to janie_burmy

    avast! Online Security - AVAST Software - http://www.avast.com (2014-07-18)

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