HT201330: Force an app to close on your iPhone, iPad, or iPod touch

Learn about Force an app to close on your iPhone, iPad, or iPod touch
gavoirol
Level 1 (4 points)
iPad

Q: I get the black x but unable to delete the app

I hold down the app and get the black "x" but unable to remove and/or delete the app

iPad Air 2 WiFi, Cellular, iOS 10.0.2

Posted on Oct 19, 2016 11:53 AM

by Diana.McCall,Solvedanswer
Diana.McCall Diana.McCall
Level 5 (4,831 points)
Apple TV
A:

Hi. If restarting doesn't help, there's another way to delete an app that may work when the shaking mode does not. Go to Settings > General > Storage & iCloud  Usage > STORAGE Manage Storage. Note that this is the first Manage Storage. Wait for the list to populate and tap on the entry for the app. It should offer a Delete App button which may work.

Posted on Oct 19, 2016 3:33 PM

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gavoirol

Q: I get the black x but unable to delete the app

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 19, 2016 11:54 AM in response to gavoirol
    Level 10 (124,577 points)
    Apple Music
    Oct 19, 2016 11:54 AM in response to gavoirol

    Restart your iPhone then try again ...

     

    1. Press and hold the Sleep/Wake button until the red slider appears.
    2. Drag the slider to turn your device completely off.
    3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

  • by Diana.McCall,Solvedanswer

    Diana.McCall Diana.McCall Oct 19, 2016 3:33 PM in response to gavoirol
    Level 5 (4,831 points)
    Apple TV
    Oct 19, 2016 3:33 PM in response to gavoirol

    Hi. If restarting doesn't help, there's another way to delete an app that may work when the shaking mode does not. Go to Settings > General > Storage & iCloud  Usage > STORAGE Manage Storage. Note that this is the first Manage Storage. Wait for the list to populate and tap on the entry for the app. It should offer a Delete App button which may work.

  • by gavoirol,

    gavoirol gavoirol Oct 19, 2016 3:35 PM in response to Diana.McCall
    Level 1 (4 points)
    iPad
    Oct 19, 2016 3:35 PM in response to Diana.McCall

    Thanks. Great help appreciate the response.