idanohoo
Level 1 (4 points)
iTunes

Q: Fix for Faint Audio in Itunes TV Show Episode?

Help! The fourth episode of Scream Queens Season 2 downloads to my computer, but when it plays, the actors are very faint and can't be heard. I do, however, hear the background music just fine. The replayed the previous episodes and they work.

 

I also tried to delete the episode and re-download it, but the audio is still not working. Can someone help?

 

Thanks!

Posted on Oct 19, 2016 11:22 AM

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idanohoo

Q: Fix for Faint Audio in Itunes TV Show Episode?

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  • by mario49,

    mario49 mario49 Oct 20, 2016 10:31 AM in response to idanohoo
    Community Specialists
    Oct 20, 2016 10:31 AM in response to idanohoo
    Hello idanohoo,

    After reviewing your post, it sounds like only one episode has trouble with the sound. You have deleted it and redownloaded it and the issue persists. Other episodes from the same series do not have this problem. It sounds like this is isolated to this one episode and not your device. ​I would recommend you read this article, it may be an issue with the download itself. 
     

    Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

    You can also adjust the volume of the file itself in iTunes by right clicking, or control+clicking the episode, going to the Options tab, and sliding the volume adjust slider to the right in the mean time. 

    Thank you for using Apple Support Communities. Have a nice day.