HT203356: If iTunes doesn't respond when you connect an iOS device

Learn about If iTunes doesn't respond when you connect an iOS device

mscott6

Level 1 (4 points)

iPhone

Q: Cannot sync my iphone

When plugging in my iphone to my desktop to hard sync music, I have received an error message that says an "invalid response" was received from my device. This has happened on several devices that share the same account.

iPhone 6, iOS 10.0.2

Posted on Oct 19, 2016 11:40 AM

I have this question too

Carolyn Samit

Level 10 (124,868 points)

Apple Music

Make sure iTunes is up to date on your computer > Get the latest version of iTunes - Apple Support

Posted on Oct 19, 2016 11:42 AM

Q: Cannot sync my iphone

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by Carolyn Samit,Apple recommended

Carolyn Samit Oct 19, 2016 11:42 AM in response to mscott6
Level 10 (124,868 points)

Apple Music

Oct 19, 2016 11:42 AM in response to mscott6

Make sure iTunes is up to date on your computer > Get the latest version of iTunes - Apple Support
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by fjwhiston,

fjwhiston Oct 19, 2016 11:53 AM in response to mscott6
Level 3 (576 points)

Mac OS X

Oct 19, 2016 11:53 AM in response to mscott6

Have you tried using an alternative charger cable, and/or using another USB port? Charger cables can be notoriously unreliable/unpredictable, especially if you're using a non-genuine lead, and whilst a cable may charge your phone when it's plugged into the wall, it may not always work when plugged into a computer.
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HT203356: If iTunes doesn't respond when you connect an iOS device

Q: Cannot sync my iphone

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by Carolyn Samit,Apple recommended

by fjwhiston,

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