I added a play list to my music folders in iTunes, when I sync the iPhone 7, it will not add the playlist. I also did a sync with my wife's iphone 7 plus and not all songs or playlist will sync to her phone. I have uninstalled iTunes per Apple instructions and this did not help the situation.
Windows Vista
Your profile indicates you are running Windows Vista. Is this still true? If so, you have a serious problem.
iOS 10 requires iTunes 12.5.1 or later to communicate. iTunes 12.5.1 requires Windows 7 or later. Do you meet these requirements?
No, I am running the latest iTunes using Window 7 on my HP laptop. This is what I am syncing my two iPhones with. I run iTunes on Windows Vista on my desktop and do not sync any of my devices with it. I use it as a backup.
mgrassni wrote:
I also did a sync with my wife's iphone 7 plus ...
This is definitely not a good idea.
iTunes should be associated with no more than one iPhone. Hopefully your wife uses a different Apple ID than you do (or else you will have even more problems). Your wife should have her own logon on your Windows machine with her own version of iTunes data and a place there to back up and sync her own iPhone, independent of yours.
iPhone 7 "syncs" with iTunes 12.5.1, but only occasionally. There is no problem connecting the device to my Win 10 box - iTunes sees it every time. However, I cannot get songs onto the iPhone. I try sync-ing and I try add to device and I try drag and drop but nothing works. A few songs go over and others don't. There are these dotted rings on the iPhone which seem to indicate that the flags for the songs have been written to the iPhone, but nothing else. It just sits. How can I get this software to tell me why it's failing?
P.S. Please don't respond with bulls**t answers such as "reset your phone," "reinstall iTunes" and the like. You know as well as I do that this is simply a cop-out that never works.
LittleReg01 wrote:
How can I get this software to tell me why it's failing?
P.S. Please don't respond with bulls**t answers such as "reset your phone," "reinstall iTunes" and the like. You know as well as I do that this is simply a cop-out that never works.
iTunes does not report problems unless you use the iTunes diagnostics.
Given that attitude, the most I can offer is to ask what troubleshooting you have tried. You are not addressing Apple here, this is a user to user support forum, and the best users can do is offer proven troubleshooting tips to fix your problems. However, it appears you do not wish to go through those, so I suggest you make an appointment at the Genius Bar of the nearest Apple store to have Apple work on your device.
I agree with Apple always saying "reset your phone" is bull! Tried that lengthy process with no change. I found that that the syncing concern happens with my iPhone 7 256 GB, my wife's iPhone 7 plus 256 GB and my iPad 64 GB. So that seems to eliminate the devices in my mind. I have uninstalled iTunes per Apples specific instructions and then re-loaded iTunes. Nothing changes with the syncing concern. I am running Windows 7 and have shut down any anti virus programs on my computer prior to the sync and still have the problem. I am running latest level of Windows 7, iTunes and all devices are running latest IOS. Apple seems to have a problem with iTunes that they need to address and fix!
I tried the approach of running my wife's on a different iTunes due to the ID etc and it did not work. I assume having three apple devices that i would have to buy more PC's to keep this approach up.
I sync an iPhone 7, an iPhone 5s, and an iPad Mini 4 with the same iTunes. All are logged in with my Apple ID, and I've not experienced any issues with iTunes, except about a year ago, there was a calendar issue with my Outlook on the computer. That took a few days to fix, but it was taken care of. Issues with iTunes and Windows can be difficult, and generally, turning off anti-virus and removing iTunes completely and reinstalling will fix it. Every once in a while, the drivers for the iPhone do not install correctly, even with a reinstall of iTunes, since that is where the drivers come from. You can take a look at this ASC User tip for some assistance with driver issues, as well as other explanations of iTunes and Windows problems. Troubleshooting issues with iTunes for Windows updates
Other issues with syncing can occur and can be diagnosed with running the diagnostics, and then working through that. Intermittent issues are difficult to diagnose, and given the amount of software on the phones now, anything can cause a disconnect, and that is why a reset of the phone is recommended at times, to clear everything from the phone except the iOS, and you can more easily perform a test from there.
I have tried all the "troubleshooting" that I've seen on the Internet: reset the phone, reinstall iTunes, load without artwork, don't load MP3s, load only MP3s, don't use wireless, use wireless only, delete songs on iPhone first, don't delete the songs first, create a second set of songs and delete the first, transfer the songs one at a time, perform the transfers in album mode only, put a space in the Comments line, restart iTunes with the Shift key and have it re-find my library, etc. Have I missed any?
This is *not* troubleshooting, but simply grasping at straws. Legitimate troubleshooting is a backward step process where you have a piece of software architected properly that permits you to step into the process at certain points, or at least tells you what it was attempting to do when it failed - providing that it even *knows* that it has failed, which because these products are so poorly designed, the application usually doesn't even realize that it has not carried out the instructions that the user gave it.
This is why you see in these blogs someone post a "solution" and it will work for a few and it won't work for others (ref mgrassni in this thread). Then somebody posts a second solution. Then a third. Etc. Then when all else fails, Break Glass and Re-Install.
Apple has bragged that their stuff is not "buggy" like what we get from the Redmond Gang *because* it is a closed, carefully monitored system. So how could it be possible for users to be screwing things up on our own? I have a standard iPhone 7 with the latest release of iOS 10 on it. I have the latest release of iTunes on my Windows box (12.5.1). I haven't hacked or touched any of the Apple software or hardware. Windows' job is to only make sure that my iTunes sees my iPhone, which it does. It is syncing just fine. No, the issue is obviously between the two APPLE products, not my Windows box.
The upshot is this: unless we know precisely why a problem occurs, a random "try this" approach to fixing it is no solution. It only kicks the can down the road.
My "sync" problem is evidence that there is more of an issue to iTunes and the Apple handhelds than Windows Updates. If the device will not connect, then yes, this is a fundamental problem where the O/S could indeed be the roadblock. However, when the device connects, both iTunes and Windows can see it, you perform the sync operation, the little round arrows spin back and forth, and the items are indexed in iTunes in Device view, this means that the handshake has been completed. The issue now becomes: why aren't the files being transferred now that the metadata has come across just fine?
If this problem happened in all cases, then it could indeed be some sort of ack issue involving the O/S, which is not permitting completion of the task. However, when it works just fine 75% of the time and 25% of the time it doesn't, this means that there is additional criteria in the exchange that Apple is not telling us about. Computers just don't randomly fail - they fail for a reason.
LittleReg01 wrote:
I have tried all the "troubleshooting" that I've seen on the Internet: reset the phone, reinstall iTunes, load without artwork, don't load MP3s, load only MP3s, don't use wireless, use wireless only, delete songs on iPhone first, don't delete the songs first, create a second set of songs and delete the first, transfer the songs one at a time, perform the transfers in album mode only, put a space in the Comments line, restart iTunes with the Shift key and have it re-find my library, etc. Have I missed any?
This is *not* troubleshooting, but simply grasping at straws.
I will agree this is not troubleshooting. I've not heard of any of that stuff, so I'm not sure where you are looking on the internet for that.
I agree when the problem only occurs a small amount of the time it is difficult to troubleshoot. I also know that when I experienced my calendar problem with Outlook my contacts were syncing just fine, but calendar would not. I used the run diagnostics in iTunes and everything checked out okay. That is the best way possible at the time to try and diagnose the connections between Windows, iTunes, and the iOS device. Even when this handshake is completed as you say, things can happen, and at some time, I agree more has to be done. But I don't want to condemn Apple's troubleshooting process.
iphone 7 running ios 10.0.2 will not sync with itunes
