mgrassni
Level 1 (9 points)
iPhone

Q: iphone 7 running ios 10.0.2 will not sync with itunes

I added a play list to my music folders in iTunes, when I sync the iPhone 7, it will not add the playlist. I also did a sync with my wife's iphone 7 plus and not all songs or playlist will sync to her phone. I have uninstalled iTunes per Apple instructions and this did not help the situation.

Windows Vista

Posted on Oct 19, 2016 2:22 PM

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mgrassni

Q: iphone 7 running ios 10.0.2 will not sync with itunes

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  • Helpful answers

  • by sberman,

    sberman sberman Oct 19, 2016 3:12 PM in response to mgrassni
    Level 8 (41,017 points)
    Oct 19, 2016 3:12 PM in response to mgrassni

    Your profile indicates you are running Windows Vista.  Is this still true?  If so, you have a serious problem.

     

    iOS 10 requires iTunes 12.5.1 or later to communicate.  iTunes 12.5.1 requires Windows 7 or later.  Do you meet these requirements?

  • by mgrassni,

    mgrassni mgrassni Oct 19, 2016 4:09 PM in response to sberman
    Level 1 (9 points)
    iPhone
    Oct 19, 2016 4:09 PM in response to sberman

    No, I am running the latest iTunes using Window 7 on my HP laptop. This is what I am syncing my two iPhones with. I run iTunes on Windows Vista on my desktop and do not sync any of my devices with it. I use it as a backup.

  • by sberman,

    sberman sberman Oct 19, 2016 8:59 PM in response to mgrassni
    Level 8 (41,017 points)
    Oct 19, 2016 8:59 PM in response to mgrassni

    mgrassni wrote:

     

    I also did a sync with my wife's iphone 7 plus ...

    This is definitely not a good idea.

     

    iTunes should be associated with no more than one iPhone.  Hopefully your wife uses a different Apple ID than you do (or else you will have even more problems).  Your wife should have her own logon on your Windows machine with her own version of iTunes data and a place there to back up and sync her own iPhone, independent of yours.