samanehsharifi
Level 1 (8 points)
Notebooks

Q: Apple ID

hi,

I want to install some Apps in my Mac.But when it asked me to put the Apple ID and the Password, it does not accept it, and it says that "this mac can not connect to iCloud because of a problem. What should I do?

Posted on Oct 19, 2016 4:08 PM

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samanehsharifi

Q: Apple ID

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  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Oct 20, 2016 11:22 AM in response to samanehsharifi
    Community Specialists
    Oct 20, 2016 11:22 AM in response to samanehsharifi
    Hi samanehsharifi,

    Thank you for using Apple Support Communities. Based on what you stated, it seems like the App Store is not accepting your AppleID or password. I would recommend you read this article, it may be able to help troubleshoot the issue. Another thing you can do is to go to iCloud.com and see if you are able to successfully log in with your account information. ​
     

    Initial troubleshooting steps

    1. Check System Status to make sure there are no outages or scheduled maintenances currently affecting your iCloud account. System Status is available from the iCloud Support website.
    2. Update your computer or device to the latest software version. See iCloud system requirements for more information.
    3. Ensure that you are logged in to iCloud with your Apple ID on your iOS device, Mac, or PC: 
         
      • iOS 5 or later:  
            
        1. Tap Settings > iCloud.
          2.   
        2. Review the iCloud settings to make sure the account is set up properly.
          3.  
         
       
         
      • OS X Lion 10.7.5 or later:  
            
        1. Go to the Apple menu > System Preferences, and click iCloud.
          2.   
        2. Verify that you are signed in. If necessary, click the Account Details button for more information.
          3.  
         

    iCloud: Account troubleshooting

    Cheers.