I am using a MacBook Air and have saved some files in iCloud.
When I open a MS Word or TextEdit file saved to the iCloud the Word or TextEdit app crashes immediately.
Files that are saved to the local drive will open with the apps.
I suspect it is a corrupt file saved to iCloud that is causing the problem, but how can I identify the corrupt file?
Any suggestions would be welcome.
Sincerely,
Chris
I have exactly same issue. Opening Word (.docx) file stored in iCloud results in "There was a problem and Microsoft word was closed. We apologize for the inconvenience."
As result of a Mac crash, I recently reinstalled whole iOS & Office suite. Problem still persists.
I can open Word docs from hard drive & from OneDrive.
Are there too many files to open to be able to identify the problematic one?
Yes, far too many Word documents.
I was able to find the TextEdit document that was unusual, and deleting it solved the problem with TextEdit.
But, Word 2016 always crashes when I try to open a file from iCloud.
Is Word fully updated, and the Mac too?
Drag a copy of the file you think is corrupt to your Desktop and see if it opens from there.
Actually, the issue started after Word was updated.
1. After the issue began, Word and all of the associated .plst and preference files were completely deleted. The most recent version of Word was installed again.
The new version of Word for Mac 2016 did not resolve the issue.
Second, the Mac was restored to an earlier point from a TimeMachine backup, but this did not resolve the issue either.
There are so many documents saved in this iCloud drive. It seems that any and all Word documents dragged back to the desktop will open.
But, opening any and all Word documents in iCloud Drive will cause Word for Mac 2016 to crash.
It's not clear which file of thousands might be an issue.
When I open a MS Word or TextEdit file saved to the iCloud the Word or TextEdit app crashes immediately.
You mentioned this above. Wouldn't that mean that you came across the problem file when you noticed it wouldn't open? Perhaps I'm missing something....
The problem is that opening ANY Word document (.docx) on my iCloud drive causes Word for Mac 2016 to crash.
I suspect one .docx file might be the cause of the issue, but there are thousands of .docx files.
In the past, I had this exact same problem with the TextEdit app for Mac. Opening a text file (.txt) that was saved in my iCloud drive caused TextEdit app to crash. I only had 10 .txt files with nothing important saved there, so it was easy to delete a few .txt files and the issue was resolved.
Perhaps consider uninstalling Word, and reinstalling? Not sure if it might help but it wouldn't hurt to try.
Uninstalling and removing all associated preferences and .plst files has been tried. Unfortunately, it did not resolve the issue.
Word and TextEdit apps crash when opening files in iCloud
