Thayc

Level 1 (4 points)

iCloud

Q: Word and TextEdit apps crash when opening files in iCloud

I am using a MacBook Air and have saved some files in iCloud.

When I open a MS Word or TextEdit file saved to the iCloud the Word or TextEdit app crashes immediately.

Files that are saved to the local drive will open with the apps.

I suspect it is a corrupt file saved to iCloud that is causing the problem, but how can I identify the corrupt file?

Any suggestions would be welcome.

Sincerely,

Chris

Posted on Oct 19, 2016 8:05 PM

I have this question too

Q: Word and TextEdit apps crash when opening files in iCloud

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Helpful answers

by zinacef,

zinacef Oct 19, 2016 8:14 PM in response to Thayc
Level 5 (5,471 points)

Applications

Oct 19, 2016 8:14 PM in response to Thayc

Are there too many files to open to be able to identify the problematic one?
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by Thayc,

Thayc Oct 20, 2016 1:03 AM in response to zinacef
Level 1 (4 points)

iCloud

Oct 20, 2016 1:03 AM in response to zinacef

Yes, far too many Word documents.

I was able to find the TextEdit document that was unusual, and deleting it solved the problem with TextEdit.

But, Word 2016 always crashes when I try to open a file from iCloud.
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by zinacef,

zinacef Oct 20, 2016 6:10 AM in response to Thayc
Level 5 (5,471 points)

Applications

Oct 20, 2016 6:10 AM in response to Thayc

Is Word fully updated, and the Mac too?
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by Eric Root,

Eric Root Oct 20, 2016 12:58 PM in response to Thayc
Level 9 (74,022 points)

iTunes

Oct 20, 2016 12:58 PM in response to Thayc

Drag a copy of the file you think is corrupt to your Desktop and see if it opens from there.
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