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All replies
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Helpful answers
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Oct 19, 2016 6:45 PM in response to Frances0401by ChrisJ4203,This support document provides information on troubleshooting touchscreen issues. If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
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Oct 19, 2016 7:00 PM in response to ChrisJ4203by Frances0401,Thank you for your help. It's working now but should still remove the screen protector to clean the screen. Should a tempered glass help than a regular screen protector ( plastic-like screen protector ) ? Thanks again.
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Oct 19, 2016 7:09 PM in response to Frances0401by ChrisJ4203,Glad you got it working. The decision to use a screen protector is up to you. You didn't mention anything about a screen protector before. Some protectors can cause issues, and if the device responds better without it, then it is up to you whether or not you wish to replace it.
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Oct 20, 2016 10:31 AM in response to Frances0401by WhattupMikeD,I believe you may be experiencing the issue within this link I'm posting. I too am having the same exact issue. I have to put my phone to sleep, then wake it and sometimes my iPhone 6 touchscreen will respond as it should, then sometimes it will not. The symptoms discussed in this article are exactly the problems I'm having. And your description is exactly the same problem I'm having. I believe the problems described here are becoming a larger issue for Apple.
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Oct 20, 2016 11:04 AM in response to ChrisJ4203by WhattupMikeD,With no screen protector, you're iPhone should work flawlessly. So adding a screen projector should not make a difference unless you notice that a certain brand of screen protector is causing issues with your touch functionality.
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Oct 20, 2016 1:50 PM in response to WhattupMikeDby ChrisJ4203,I do not use a screen protector, and I understand the function. I'm not experiencing any problems, I was responded to the OP. I was referring to the fact that some screen protectors can reduce functionality, that is why I said what I did, but thank you for repeating it to me.
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Oct 20, 2016 2:02 PM in response to ChrisJ4203by WhattupMikeD,ChrisJ4203 - do you by chance work for Apple or Contracted by Apple in any way?
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Oct 20, 2016 2:09 PM in response to WhattupMikeDby ChrisJ4203,WhattupMikeD wrote:
ChrisJ4203 - do you by chance work for Apple or Contracted by Apple in any way?
No, I do not, nor am I contracted by Apple. The only connection I have with Apple is to own some of their products and spending time here on the ASC in an attempt to answer other users questions to better understand and use their Apple products.