gobravely
Level 1 (4 points)
iPhone

Q: Screen rotating to landscape after 10.0.3 update

I've just updated to iOS 10.0.3, and now my iPhone 7's screen rotates to landscape regardless of the orientation of the phone.

 

I've restarted the phone, but that has not helped. The only way around it is to lock the orientation to portrait.

 

Is anyone else experiencing this post-update to 10.0.3? Or is it more likely a hardware issue that simply coincided with the update?

 

Phone is only about a month old, never dropped.

iPhone 7, iOS 10.0.3

Posted on Oct 19, 2016 6:50 PM

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gobravely

Q: Screen rotating to landscape after 10.0.3 update

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  • Helpful answers

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Oct 20, 2016 6:44 PM in response to gobravely
    Level 9 (59,808 points)
    iPhone
    Oct 20, 2016 6:44 PM in response to gobravely

    If all you have tried is to restart the phone, try a force restart. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone should reboot. Test. A restore is the next step in user troubleshooting. Have you tried any other apps that use the accelerometer, like the compass or level?

  • by gobravely,

    gobravely gobravely Oct 19, 2016 7:26 PM in response to ChrisJ4203
    Level 1 (4 points)
    iPhone
    Oct 19, 2016 7:26 PM in response to ChrisJ4203

    Hi ChrisJ4203,

     

    Thank you for your reply.

     

    As you suggested, I attempted a forced restart (with the addition of holding down the lower volume button). No luck unfortunately : )

     

    I also opened compass, level and accelerometer apps, and all behaved in essentially the same way: pushing/accelerating to the right hand side of the phone, the same direction the orientation considers 'up'.

     

    I'm currently attempting a restore as your suggested next step. Will let you know how this goes.

     

    Thanks again for your reply. Much appreciated.

  • by gobravely,

    gobravely gobravely Oct 19, 2016 8:15 PM in response to ChrisJ4203
    Level 1 (4 points)
    iPhone
    Oct 19, 2016 8:15 PM in response to ChrisJ4203

    Unfortunately a restore has not solved the problem.

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Oct 20, 2016 6:44 PM in response to gobravely
    Level 9 (59,808 points)
    iPhone
    Oct 20, 2016 6:44 PM in response to gobravely

    Then I suggest you make an appointment at the Genius Bar of the nearest Apple Store for an examination, or if necessary call Apple Support and see about sending the device in. They will also have you try some additional troubleshooting. How you proceed depends on how close you are to an Apple Store.

  • by gobravely,

    gobravely gobravely Oct 20, 2016 6:47 PM in response to ChrisJ4203
    Level 1 (4 points)
    iPhone
    Oct 20, 2016 6:47 PM in response to ChrisJ4203

    I contacted Apple via online chat and tried some things, and then was contacted via a phone call to try some other things and run diagnostics.

     

    Ultimately the phone needs to be physically investigated, so I've booked an appointment at the Genius Bar tomorrow.

     

    Thanks again for your help : )

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 20, 2016 6:53 PM in response to gobravely
    Level 9 (59,808 points)
    iPhone
    Oct 20, 2016 6:53 PM in response to gobravely

    You're welcome. Good luck at the Genius Bar.