HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch
sawyerfromwi
Level 1 (4 points)
iPad

Q: Iphone 7 plus will not restore from back up from iPhone 6. says its not compatible with the os. not sure how to get my new phone to actually be my phone

Just got my new iPhone in the mail today. trying to set it up and come to find that my phone can not be restored from backup from my iPhone 6 due to it not being compatible with the iPhone 7 plus. not sure how to do this. i have tried downgrading firmware and everything. Nothing seems to help. Also tried doing it form the cloud it just doesn't let it happen. Anyone have any ideas?

 

I am using the latest iTunes on my mac book pro.

Posted on Oct 19, 2016 10:13 PM

by gail from maine,Solvedanswer
gail from maine gail from maine
Level 7 (27,065 points)
iCloud
A:

Here are the FAQs that will help:

 

https://beta.apple.com/sp/betaprogram/faq

 

Best of luck,

 

GB

Posted on Oct 19, 2016 11:15 PM

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sawyerfromwi

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