Q: unable to unlock iPad

I have an iPad Air which is locked. I tried to recover it with iTunes. Downloaded en installed the latest version (12.1.3.6). When I try to reset the iPad iTunes gives the following message (I hope I translate it correctly):

"There is no software available for this iPad. Check if you have the most recent version of iTunes and try again."

The iPad is not my own, but from a friend. We don't know which iOs is installed on the iPad.

Can anybody help me unlock this iPad?

iPad Air

Posted on Oct 20, 2016 1:09 AM

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Q: unable to unlock iPad

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by King_Penguin,

King_Penguin Oct 20, 2016 2:45 AM in response to avm62
Level 10 (135,689 points)

iTunes

Oct 20, 2016 2:45 AM in response to avm62

iTunes 12.1.3.6 isn't the current version of iTunes (though it might be the highest version that your computer's operating system supports). If the iPad is on iOS 10 you need iTunes 12.5.1, which needs OS X 10.9.5+ on a Mac, Windows 7+ on a PC : http://www.apple.com/itunes/download/
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Q: unable to unlock iPad

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