unable to unlock iPad

Question

unable to unlock iPad

I have an iPad Air which is locked. I tried to recover it with iTunes. Downloaded en installed the latest version (12.1.3.6). When I try to reset the iPad iTunes gives the following message (I hope I translate it correctly):

"There is no software available for this iPad. Check if you have the most recent version of iTunes and try again."

The iPad is not my own, but from a friend. We don't know which iOs is installed on the iPad.

Can anybody help me unlock this iPad?

iPad Air

Posted on Oct 20, 2016 1:09 AM

Reply

Answer 1

King_Penguin

Level 10

334,336 points

Oct 27, 2016 5:54 AM in response to Community User

iTunes 12.1.3.6 isn't the current version of iTunes (though it might be the highest version that your computer's operating system supports). If the iPad is on iOS 10 you need iTunes 12.5.1, which needs OS X 10.9.5+ on a Mac, Windows 7+ on a PC : http://www.apple.com/itunes/download/

Reply

Answer 2

Oct 27, 2016 5:55 AM in response to King_Penguin

Hello King_Penguin,

Thank you for your reply. I all ready figured it out. Probably the OS was the problem. I installed iTunes on a Windows Vista pc and thought it would be the latest version. When I installed iTunes on Windows 7 pc it was the newer version, and I was able to unlock the iPad.

Thank you for your response: it was the right answer anyway, so I marked it as helpful.

Reply