iCloud management says I have documents stored in iCloud drive but I don't

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Level 1

34 points

iCloud management says I have documents stored in iCloud drive but I don't

I have deleted all documents from iCloud drive via finder and later the next day disabled iCloud form all devices. However, when I disabled iCloud on my main device it asked if I wanted to save the files there to an archive file on my computer. I indicated yes and the process started, I new there were no documents there but wanted to see what happened. According to an app I had monitoring downloads, it downloaded about 2Gigs which corresponded to what the iCloud manager said was there. At the end of the process I found the new archive file was empty. The iCloud manager still says the 2gigs are still in iCloud. Later I emptied about 300megs of old emails that reduced the manager's totals as it should. So I don't want to close the account because I use it for iCloud operations like photo streaming and small apps. I don't want to find I have to upgrade for more gigs for no reason.

iMac, macOS Sierra (10.12)

Posted on Oct 20, 2016 5:02 AM

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Answer 1

DarkCave Author

Level 1

34 points

Oct 20, 2016 7:03 AM in response to zinacef

Yes there are files there. The point is that iCloud drive is off on all devices. Prior to turning off iCloud drive I deleted all documents and desktop files by deleting them in finder / iCloud drive... at that point all devices showed no files were in iCloud drive. The iCloud manager has 2.3 gigs for documents before and after I deleted them. So what should now be empty still has 2.3 gigs. The interesting thing is that when you opt out of iCloud drive it says it will delete all files stored there so do you want to save those files in there to your computer first. I did that and it download the 2gigs of files but there wasn't any files there in the saved file. They were ghost files. I know it downloaded 2gigs because I have a download monitor that saw 2gigs come through at the same time the operation was happening over a few minutes. So it downloaded 2gigs of nothing.

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Answer 2

DarkCave Author

Level 1

34 points

Oct 20, 2016 4:56 PM in response to zinacef

Just thought I would let you know this:

today I decided to view hidden files with a terminal command and found that the ' iCloud Archive file " actually had a hidden file called .trash in that file is about 2 gigs of trash. So from this I am assuming the hidden .trash folder on iCloud drive still has these files in it.

So now the question is how to empty the Hidden .trash folder in iCloud.

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