Every time I try to launch Itunes the program shows a pop up saying "Itunes has stopped working". I stopped the Windows firewall in services but no luck. Has anyone a answer to this bugging problem
Greg
Try starting the Event Viewer from the search box in the start button, type in the text Event Viewer until you see a suitable result above then click on it. Launch iTunes, which will presumably crash. Look in the application log and select the recent error.
If, as I suspect, you're seeing a WebKit.dll related error then enter one of the following in an elevated command prompt (right-click the command prompt shortcut and click run as administrator) where the path to your version of WebKit.dll indicates which you should choose:
SET PATH=%PATH%;C:\Program Files\Common Files\Apple\Apple Application Support
SET PATH=%PATH%;C:\Program Files (x86)\Common Files\Apple\Apple Application Support
Weirdly once I got mine working I was able to reset my path and visiting the store no longer causes iTunes to crash. In fact setting the path this way only only affects the system until the next reboot, so you don't need to actively undo the edit.
tt2
Hi
I am having a similar problem in that
when I run Itunes in Win10, which has recently been updated.
It used to work, now what happens is that Itunes opens, but there is no sync available, I cannot find my Ipad or Iphone n the itunes screen.
Tried uninstalling Itunes then re-installing the prog to no avail.
Any ideas please?
Cheers
eric
Thanks turringtest2
I do not see webkit.dll
I copied the report in event viewer application log as follows
Log Name: Application
Source: Application Error
Date: 20/10/2016 20:34:03
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: gregtuija
Description:
Faulting application name: iTunes.exe, version: 12.4.3.1, time stamp: 0x5797c13f
Faulting module name: iTunesCore.dll, version: 12.4.3.1, time stamp: 0x5797c122
Exception code: 0xc0000005
Fault offset: 0x00000000007c13f8
Faulting process id: 0x1d88
Faulting application start time: 0x01d22af80b295638
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Program Files\iTunes\iTunesCore.dll
Report Id: a6afe79e-6076-43a9-aad3-4fc07e10eb18
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-10-20T17:34:03.740770700Z" />
<EventRecordID>172973</EventRecordID>
<Channel>Application</Channel>
<Computer>gregtuija</Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>12.4.3.1</Data>
<Data>5797c13f</Data>
<Data>iTunesCore.dll</Data>
<Data>12.4.3.1</Data>
<Data>5797c122</Data>
<Data>c0000005</Data>
<Data>00000000007c13f8</Data>
<Data>1d88</Data>
<Data>01d22af80b295638</Data>
<Data>C:\Program Files\iTunes\iTunes.exe</Data>
<Data>C:\Program Files\iTunes\iTunesCore.dll</Data>
<Data>a6afe79e-6076-43a9-aad3-4fc07e10eb18</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
If that mewans much to you?
Greg
I'd normally recommend a full tear down and rebuild as shown in the second box of Troubleshooting issues with iTunes for Windows updates, however I'm aware of one user still having problems with iTunesCore.dll after updating to iTunes 12.5.1.21 that are similar to yours. It is just possible that approach with PATH in my first post might help. It certainly won't hurt to try it.
tt2
Many thanks for your suggestions
I have just finished doing a complete uninmstall of Ituners and removing everything I could find on my desktop. I then re-installed Itunes and on opening the exact same problem occured
I do not know of the reference to PATH
I CANNOT SEEM TO FINDYOUR POST REFERENCING PATH
regards Greg
I CANNOT SEEM TO FINDYOUR POST REFERENCING PATH
That was this post: Re: Itunes stops woprking when opened on Windows 10 desktop.Can``t find a solution.
Having updated the PATH it may also help to launch iTunes as the administrator by right-clicking its shortcut. Sadly having found a solution to the issue that worked for me I wasn't able to recreate it so it is always possible that I've missed something that I did that might have had an impact.
tt2
Once again thanks
I have tried launching as admin however there seems to be no way to run this software longer than 2 minutes.
One thing I noticed was that the itunes opens OK but as soon as I login, the dreaded " Itunes stopped working" appears
Could it be something to do with User accounts?
At this point I don't know. Not seen this particular error through to a definite solution yet. See Fix unexpected quits or launch issues in iTunes for Windows - Apple Support. Test behaviour in iTunes safe mode, with a new library, or with a new user profile.
Personally I was seeing the same sort of thing, crash as soon as I accessed anything connected to the store, but in my case the error message gave WebKit.dll as the source of the error and the workaround fixed it. Since iTunesCore.dll is in the same folder as iTunes.exe such a fix shouldn't be necessary if it was an exactly parallel problem. I was hoping it might be same WebKit.dll issue being reported differently, but it seems this is a completely separate issue.
tt2
So I gather I need to re-post this problem ? as, of now I cannot access Itunes music or updates except with my Iphone
It would be useful to know whether or not it makes any difference if you attempt to open iTunes in a new profile? This should make it clear if the issue is connected to your user profile or your system as a whole. If it applies only to your profile there are ways to reset that while protecting your library. Otherwise the next tactic would be to roll back to the version that worked for you previously.
tt2
Good evening Turingtest2
After searching from my end in particular other apps that could conflict with itunes I had memories of Firewalls causing a problem
So in an effort to see, I turned all my security off or disabled it
Surprise Surprise Itunes openewd with no problem. I haved edited rules in security suite and as of now there seems to be no glitshes
This tip may help others too. I run several websites and a common prob is plugins interfering with eachj other and themes.
I SHALL CHECK AGAIN IN THE MORNING as it is 02:00 here
Again many thanksand lol.
Thanks for that. I'll bear it mind next time I see a similar crash report. 🙂
tt2
Itunes stops woprking when opened on Windows 10 desktop.Can``t find a solution
