iphone 7 plus cameras

Question

vggs92 Author

Level 1

4 points

iphone 7 plus cameras

I would like to know if anyone else has had issues with the cameras?

the rear camera isn't functioning at all. screen is black when i open the camera app.

the front camera takes a while for the image to appear on the screen.

i've tried force closing the app, third party apps, i've even reset my whole phone.

my phone also over heats and when i'm on an app it freezes, screen turns black, and a loading image appears.

iPhone 7 Plus, iOS 10.0.3

Posted on Oct 20, 2016 8:18 AM

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Answer 1

chris_g1

Community Specialist

Oct 21, 2016 6:39 AM in response to vggs92

Hey vggs92,

If I understand correctly, when you use the Camera app the screen is black and you cannot see anything using the rear camera. It looks like you have already done some troubleshooting so you may have already done some of these steps. Since the issue persists using 3rd party apps it may be a hardware issue. I would recommend you read this article, it may be able to help troubleshoot the issue.

If you see a closed lens or black screen when you open the Camera app, try these steps:

Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.

Force the app to close, then open the Camera app again.

Restart your device, then open the Camera app again.

If your device has a front and rear camera, try both cameras by tapping . If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Providerfor more help.

Get help with the camera on your iPhone, iPad, or iPod touch
Thank you for using Apple Support Communities. Have a good one.

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