Tjayy32
Level 1 (4 points)

Q: Processing

I ordered my phone early morning of Monday this week and got an email about how it's pending in my bank account, although funds were already taken out, and they wanted me to either change the card or cancel, but this is the only card I  have in my name. I waited 3 days now for apple to process the money that has been authorized to take so I can go pick up my phone. How long do I have to wait? the email says if I don't respond in a week, it will cancel my order.

iPhone 7, iOS 10

Posted on Oct 20, 2016 7:37 AM

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Tjayy32

Q: Processing

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  • by babowa,

    babowa babowa Oct 20, 2016 7:44 AM in response to Tjayy32
    Level 7 (32,357 points)
    iPad
    Oct 20, 2016 7:44 AM in response to Tjayy32

    Well, first, we are all other users here so we cannot help with orders or financial transactions. Since you got the message to either change the card or cancel, there appears to be a problem with it - so you need to address this with Apple and/or your bank to find out what the problem is.