Charles Palenz
Level 2 (226 points)
Mac OS X

Q: exporting pdf from safari

I had an open-docs in safari from Comcast and I selected "export as pdf" and got a pdf file on my desktop.  I opened in acrobat-pro v9.5.5 and the file opened and shortly I got a dialog from Adobe  referencing a security update which I declined because at that moment I wanted to fins=ish working with the file.  Shortly the file crashed.  I found that I could not open any adobe files or programs with acrobat or elements.  I decided to check flash and update that and the update failed.  Until I exported the file from Safari, all adobe software was functioning.  So I'm puzzled.  I checked preferences in safari and found flash turned off, it had been active.  Turning on had no benefit, updating the flash failed again.  Any suggestions to get my adobe software functioning again?

 

I have el capitan 10.11.6 the latest

iMac, OS X El Capitan (10.11.3), 8GB on 27" 2GB on 17"

Posted on Oct 20, 2016 11:29 AM

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Charles Palenz

Q: exporting pdf from safari

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  • Helpful answers

  • by Massimo Lombardo,

    Massimo Lombardo Massimo Lombardo Oct 20, 2016 2:20 PM in response to Charles Palenz
    Level 2 (296 points)
    Mac OS X
    Oct 20, 2016 2:20 PM in response to Charles Palenz

    Have you also TimeMachine active? If yes you can try to go back (if not too far) in the "right time"

     

    good luck

  • by Charles Palenz,

    Charles Palenz Charles Palenz Oct 20, 2016 2:52 PM in response to Massimo Lombardo
    Level 2 (226 points)
    Mac OS X
    Oct 20, 2016 2:52 PM in response to Massimo Lombardo

    I tried replacing acrobat with a monday "version" using time machine and had no affect.  It must be something interfering with the running of adobe programs?

  • by VikingOSX,

    VikingOSX VikingOSX Oct 20, 2016 6:18 PM in response to Charles Palenz
    Level 7 (21,535 points)
    Mac OS X
    Oct 20, 2016 6:18 PM in response to Charles Palenz

    If you are using the Adobe PDF plug-in in Safari, then you must save the PDF to disk using the plug-in's panel. Exporting a PDF from the Safari file menu will damage the PDF when it is already opened by the Adobe PDF plug-in. Your experience is odd, because usually the PDF is significantly damaged and Adobe Reader or Preview will simply tell you it is damaged and refuse to open it.

     

    There might have been malware in that Comcast document. Does the problem persist, after a Safe Boot, followed by a normal boot. If the problem persists, you can download and run the free Malwarebytes. If that does not find anything, and there are no obvious issues reported in the Console logs, I would download the free EtreCheck, and post the results back here for further scrutiny.

     

    I use both of the linked products without any compensation, or special consideration for the recommendations.

  • by Charles Palenz,

    Charles Palenz Charles Palenz Oct 20, 2016 7:33 PM in response to VikingOSX
    Level 2 (226 points)
    Mac OS X
    Oct 20, 2016 7:33 PM in response to VikingOSX

    I did the safe boot without success.  I'll do the next steps tomorrow. 

     

    The file created by safari I opened in Preview and seems fine.   I suspect the file has features that are more advanced than my software, I know I was looking at preferences before it crashed and I wonder if that was a factor that impacted some common Adobe file.  I later went to Time Machine and reloaded Acrobat application from before today with no success.  In safe boot it crashed at thread 23 and in normal mode it crashed at thread 24 which are identical steps.

     

    Where I'm puzzled is that it affects both acrobat and elements and I cannot update flash and all else seems normal.  So somehow the Adobe message box that I closed instead of accepting may be the key, but the adobe discussions say there are no common adobe updates and I have not found any downloads.  The safe boot seemed to me to make things a little more perky at startup and all else seems about the same.

  • by Eric Root,

    Eric Root Eric Root Oct 21, 2016 7:43 AM in response to Charles Palenz
    Level 9 (74,064 points)
    iTunes
    Oct 21, 2016 7:43 AM in response to Charles Palenz

    Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by Charles Palenz,

    Charles Palenz Charles Palenz Oct 21, 2016 12:01 PM in response to Eric Root
    Level 2 (226 points)
    Mac OS X
    Oct 21, 2016 12:01 PM in response to Eric Root

    Before I started, I have a problem loading flash, the old was out of date and I have not been able to load.  So I did a flash delete run from adobe and tried to reload with no,success.  Then I ran the malware program and it identified one delete....Adware.spigot which was deleted.  I then ran EtreCheck.  Your directions were excellent.  There are two red items which mean nothing to me and nothing suggesting why I'm having trouble only with Adobe software.  At the end I see the history of all my crashes since starting yesterday.   Appreciate any insights and helps.  Thank you

     

    here's the report:

     

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-21 14:47:23

    Download EtreCheck from https://etrecheck.com

    Runtime 3:55

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Apps are crashing

     

    Hardware Information: ⓘ

        iMac (27-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,3

        1 2.93 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        ATI Radeon HD 5750 - VRAM: 1024 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        Hitachi HDS722020ALA330 disk0 : (2 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 2.00 TB (1.02 TB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        PIONEER DVD-RW  DVRTS09   ()

     

    USB Information: ⓘ

        Apple, Inc. Keyboard Hub

            Mitsumi Electric Apple Optical USB Mouse

            Apple, Inc Apple Keyboard

        EPSON EPSON Scanner 010F

        Hewlett-Packard psc 1200 series

        AFT  I-DUO Reader 

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        APC Back-UPS ES 550 FW:843.K2 .D USB FW:K2 

        Western Digital  My Book          1 TB

            disk1s1 (disk1s1) <not mounted> : 32 KB

            Palenz900 (disk1s3) /Volumes/Palenz900 : 1.00 TB (453.59 GB free)

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

     

    Firewire Information: ⓘ

        WD My Book 1112 800mbit - 800mbit max

            disk2s1 (disk2s1) <not mounted> : 32 KB

            Palenz 2TB (disk2s3) /Volumes/Palenz 2TB : 2.00 TB (250.96 GB free)

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Application Support/Roxio

        [not loaded]    com.roxio.TDIXController (2.0 - 2015-01-23) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.hzsystems.driver.CDSDAudioCaptureSupport (1.5 - 2016-09-15) [Support]

        [not loaded]    com.palm.ClassicNotSeizeDriver (3.2.1 - 2016-09-15) [Support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.0.1 - 2016-09-15) [Support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1 - 2010-11-26) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1 - 2010-11-26) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.0.1 - 2010-11-26) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    164 Apple tasks

        [running]    67 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    45 Apple tasks

        [loaded]    155 Apple tasks

        [running]    91 Apple tasks

     

    Launch Agents: ⓘ

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [failed]    com.seagate.SeagateStorageGauge.plist (2010-03-10) [Support]

        [running]    net.culater.SIMBL.Agent.plist (2011-08-25) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.apple.aelwriter.plist (2010-08-17)

        [loaded]    com.bombich.ccc.plist (2015-01-05) [Support]

        [running]    com.bombich.ccchelper.plist (2015-11-16) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-02) [Support]

        [loaded]    com.macromates.auth_server.plist (2015-05-05) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-10-21) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]

        [running]    com.wdc.SmartwareDriveService.plist (2013-11-11) [Support]

        [loaded]    com.wdc.WDPrivilegedHelper.plist (2015-11-15) [Support]

        [running]    com.wdc.WDSmartWareService.plist (2013-11-11) [Support]

        [loaded]    com.westerndigital.WD-Drive-Manager-Installer.plist (2014-02-28) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.apple.SafariBookmarksSyncer.plist (2010-08-28)

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-10-17) [Support]

     

    User Login Items: ⓘ

        StuffItAVRDaemon    Application  (/Library/PreferencePanes/StuffIt AVR.prefPane/Contents/Resources/StuffItAVRDaemon.app)

        GetBackupAgent    Application  (~/Library/Application Support/BeLight Software/Get Backup 2/GetBackupAgent.app)

        SIMBL Agent    Application  (/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app)

     

    Internet Plug-ins: ⓘ

        JavaAppletPlugin: 15.0.1 - SDK 10.11 (2015-01-24) Check version

        QuickTime Plugin: 7.7.3 (2016-07-27)

        EPPEX Plugin: 3.0.5.0 (2009-07-30) [Support]

        AdobePDFViewer: 10.1.0 (2011-08-16) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-27)

        SharePointBrowserPlugin: 14.5.8 - SDK 10.6 (2015-11-15) [Support]

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-07)

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

     

    3rd Party Preference Panes: ⓘ

        Perian (2011-07-23) [Support]

        StuffIt AVR (2010-09-02) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 2.00 TB Disk used: 976.03 GB

        Destinations:

            Palenz 2TB [Local]

            Total size: 2.00 TB

            Total number of backups: 275

            Oldest backup: 3/3/11, 9:40 PM

            Last backup: 10/21/16, 2:08 PM

            Size of backup disk: Too small

                Backup size 2.00 TB < (Disk used 976.03 GB X 3)

     

    Top Processes by CPU: ⓘ

             2%    WindowServer

             1%    fontd

             1%    kernel_task

             0%    EPSON Scanner

             0%    com.hp.devicemonitor

     

    Top Processes by Memory: ⓘ

        711 MB    kernel_task

        295 MB    mdworker(7)

        254 MB    com.apple.WebKit.WebContent

        164 MB    Safari

        139 MB    mds_stores

     

    Virtual Memory Information: ⓘ

        1.06 GB    Free RAM

        6.93 GB    Used RAM (2.18 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Oct 21, 2016, 02:29:03 PM    /Library/Logs/DiagnosticReports/Malwarebytes XPC Service_2016-10-21-142903_[redacted].cpu_resource.diag [Details]

            /Applications/Malwarebytes Anti-Malware.app/Contents/XPCServices/Malwarebytes XPC Service.xpc/Contents/MacOS/Malwarebytes XPC Service

        Oct 21, 2016, 02:14:17 PM    Self test - passed

        Oct 20, 2016, 10:10:22 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-221022_[redacted].cras h

            com.adobe.Acrobat.Pro - /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

        Oct 20, 2016, 10:03:03 PM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop Elements_2016-10-20-220303_[redacted].crash

            com.adobe.PhotoshopElements - /Applications/Adobe Photoshop Elements 8/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements

        Oct 20, 2016, 09:59:54 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-215954_[redacted].cras h

        Oct 20, 2016, 09:52:31 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-215231_[redacted].cras h

        Oct 20, 2016, 09:52:14 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-215214_[redacted].cras h

        Oct 20, 2016, 04:18:48 PM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop Elements_2016-10-20-161848_[redacted].crash

        Oct 20, 2016, 04:18:40 PM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop Elements_2016-10-20-161840_[redacted].crash

        Oct 20, 2016, 03:51:28 PM    ~/Library/Logs/DiagnosticReports/Mail_2016-10-20-155128_[redacted].crash

            com.apple.mail - /Applications/Mail.app/Contents/MacOS/Mail

        Oct 20, 2016, 03:43:22 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-154322_[redacted].cras h

        Oct 20, 2016, 01:49:47 PM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop Elements_2016-10-20-134947_[redacted].crash

        Oct 20, 2016, 01:47:03 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-134703_[redacted].cras h

        Oct 20, 2016, 01:46:23 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-134623_[redacted].cras h

        Oct 20, 2016, 01:36:50 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-133650_[redacted].cras h

        Oct 20, 2016, 01:31:09 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-133109_[redacted].cras h

        Oct 20, 2016, 01:30:48 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-133048_[redacted].cras h

        Oct 20, 2016, 01:30:27 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-133027_[redacted].cras h

        Oct 20, 2016, 01:30:07 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-133007_[redacted].cras h

        Oct 20, 2016, 01:27:05 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-132705_[redacted].cras h

        Oct 20, 2016, 01:23:28 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-132328_[redacted].cras h

        Oct 20, 2016, 01:22:28 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-132228_[redacted].cras h

        Oct 20, 2016, 01:18:36 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-131836_[redacted].cras h

        Oct 20, 2016, 01:17:30 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-131730_[redacted].cras h

        Oct 20, 2016, 01:17:00 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-131700_[redacted].cras h

        Oct 20, 2016, 01:16:25 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-131625_[redacted].cras h

        Oct 20, 2016, 01:15:39 PM    ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-20-131539_[redacted].cras h

        Oct 20, 2016, 01:11:39 PM    ~/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2016-10-20-131139_[r edacted].crash

            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app/Contents/MacOS/AdobeReso urceSynchronizer