HT207263: About the security content of iOS 10.0.3

Learn about About the security content of iOS 10.0.3
Ms Mai
Level 1 (4 points)
iPhone

Q: Does anyone have issues with 7 shutting down while using apps? Mine goes to black screen and then comes back to lock screen.

Does anyone have issues with 7 shutting down while using apps? Mine goes to black screen and then comes back to lock screen.

iPhone 7, iOS 10.0.2, Shuts down unexpectedly

Posted on Oct 20, 2016 11:52 AM

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Ms Mai

Q: Does anyone have issues with 7 shutting down while using apps? Mine goes to black screen and then comes back to lock screen.

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  • Helpful answers

  • by becky_s22,

    becky_s22 becky_s22 Oct 21, 2016 8:19 AM in response to Ms Mai
    Community Specialists
    Oct 21, 2016 8:19 AM in response to Ms Mai
    Hey there! 


    Congratulations on your new iPhone 7! But having it shut down while using your apps is not cool at all. You can try a simple restart for your device to see if that helps. Restart your iPhone, iPad, or iPod touch  


    If the shutting down occurs while using a specific app, try uninstalling it and test. Remove built-in Apple apps from the Home screen on your iOS device with iOS 10 
     

    Remove a built-in app from your Home screen

    Touch and hold the app lightly until it jiggles. If the app doesn't jiggle, make sure that you're not pressing too hard.
    Tap Remove on the app, then tap Remove. 
    Press the Home button to finish.


    Even if the apps are not built in, they can be removed in the same manner. 


    Thanks for using Apple Support Communities to post your question. These steps should have your device working as expected. Let us know if it works for you. Have a nice day!